Support Engineer

Recruiter:

Bristow Talent

Job Ref:

Support Engineer (CP..

Date posted:

Friday, March 18, 2022

Location:

CapeTown, South Africa

Salary:

Monthly

SUMMARY:
Support Engineer

JOB DESCRIPTION:

Technical service consultant online support engineer Online Support Consultant.

Wonderful opportunity!

Our client in the Financial & IT services industry URGENTLY requires TWO Support Engineers to join their operations Division and must have at least 2 years sound experience as a technical Service consultant / support engineer.

Minimum Requirements

Matric
Completion of relevant IT Technical Course

Experience :

Knowledge of MSSQL and MySQL,
AWS cloud experience
Python and shell/Dos scripting
Linux knowledge and experience
Business analyst skills are advantageous.
Worked in the Value added services field (prepaid airtime, electricity, bill payments)

Work Hours:

8 to 5 or 9 to 6 Daily

Standby and Overtime required.

The successful applicant must:

Be able to write documentation for all created processes

Be able to write disaster recovery documentation, cutover processes

Have strong problem solving skills

Have dedication and perseverance

Must be able to work well under pressure

Responsible to :

Production environment, support, upgrade, and security
Setup and configure Disaster recovery
Ensure periodic test are executed at the DR site
Ensure that failover procedures are documented and kept up to date
Ensure that communication channels are established with all clients at a technical level
Ensure feedback is given to both management and clients
Ensure change management is adhered to
Ensure adequate testing has taken place before implementing new systems or changes
to existing systems
Ensure all technical documentation is current and freely available
Ensure all process are documented
Test any new system released/upgrades from development
Ensure that a testing schedule and procedure is available
Set-up and maintain Production systems
Database management
Identify issues/problems and assess the severity of the problem and take corrective action
Determine appropriate approach to solving problems
Develop plans for implementing solutions

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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