Support Engineer

Wonderful opportunity to start soonest ! 

Our client in the Financial & IT services industry URGENTLY require a Postilion Support Engineer to join there support engineer office with at least 2 Year sound experience as a technical Service consultant / support engineer. 

Minimum Requirements 

• Grade 12

• Completion of relevant IT Technical Course 

Experience:

• 2-years related experience

• Knowledge of MSSQL and MySQL,

• High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket.POS)

• Business analyst skills is advantageous

 The successful applicant must:

• Be able to write documentation for all created processes

• Be able to write disaster recovery documentation, cutover processes

• Have strong problem-solving skills

• Have dedication and perseverance

• Must be able to work well under pressure

• Setup and Configure ACI Productss

 Responsibilities : 

• Production environment, support, upgrade, and security

• Setup and configure Disaster recovery

• Ensure periodic test are executed at the DR site

• Ensure that failover procedures are documented and kept up to date

• Ensure that communication channels are established with all clients at a technical level

• Ensure feedback is given to both management and clients

• Ensure change management is adhered to

• Ensure adequate testing has taken place before implementing new systems or changes to existing systems

• Ensure all technical documentation is current and freely available

• Ensure all process are documented

• Test any new system released/upgrades from development

• Ensure that a testing schedule and procedure is available

• Set-up and maintain Production systems

• Database management

• Identify issues/problems and assess the severity of the problem and take corrective action

• Determine appropriate approach to solving problems

• Develop plans for implementing solutions

• Setup and Configure ACI Products

• Support Production Systems

• Configuration of Production Systems

• Test and UAT

• Disaster recovery

• Documentation

• Customer Queries