Support Engineer

 

Recruiter:

Bristow Talent

Job Ref:

Support Engineer (R/..

Date posted:

Thursday, May 19, 2022

Location:

CapeTown, South Africa

Salary:

Monthly


SUMMARY:
Support Engineer

JOB DESCRIPTION:

Wonderful opportunity to start soonest ! 

Our client in the Financial & IT services industry URGENTLY require a Postilion Support Engineer to join there support engineer office with at least 2 Year sound experience as a technical Service consultant / support engineer. 

Minimum Requirements 

Grade 12

Completion of relevant IT Technical Course 

Experience:

  • 2-years related experience

  • Knowledge of MSSQL and MySQL,

  • High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket.POS)

  • Business analyst skills is advantageous

 The successful applicant must:

  • Be able to write documentation for all created processes

  • Be able to write disaster recovery documentation, cutover processes

  • Have strong problem-solving skills

  • Have dedication and perseverance

  • Must be able to work well under pressure

  • Setup and Configure ACI Productss

 Responsibilities : 

  • Production environment, support, upgrade, and security

  • Setup and configure Disaster recovery

  • Ensure periodic test are executed at the DR site

  • Ensure that failover procedures are documented and kept up to date

  • Ensure that communication channels are established with all clients at a technical level

  • Ensure feedback is given to both management and clients

  • Ensure change management is adhered to

  • Ensure adequate testing has taken place before implementing new systems or changes to existing systems

  • Ensure all technical documentation is current and freely available

  • Ensure all process are documented

  • Test any new system released/upgrades from development

  • Ensure that a testing schedule and procedure is available

  • Set-up and maintain Production systems

  • Database management

  • Identify issues/problems and assess the severity of the problem and take corrective action

  • Determine appropriate approach to solving problems

  • Develop plans for implementing solutions

  • Setup and Configure ACI Products

  • Support Production Systems

  • Configuration of Production Systems

  • Test and UAT

  • Disaster recovery

  • Documentation

  • Customer Queries

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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