Support Engineer

• At least Two years Related experience 

• Be able to write documentation for all created processes
• Be able to write disaster recovery documentation, cutover processes
• Have strong problem solving skills
• Have dedication and perseverance
• Must be able to work well under pressure

Responsible to :

Production environment, support, upgrade, and security
Setup and configure Disaster recovery
Ensure periodic test are executed at the DR site
Ensure that failover procedures are documented and kept up to date
Ensure that communication channels are established with all clients at a technical level
Ensure feedback is given to both management and clients
Ensure change management is adhered to
Ensure adequate testing has taken place before implementing new systems or changes
to existing systems
Ensure all technical documentation is current and freely available
Ensure all process are documented
Test any new system released/upgrades from development
Ensure that a testing schedule and procedure is available
Set-up and maintain Production systems
Database management
Identify issues/problems and assess the severity of the problem and take corrective
action
Determine appropriate approach to solving problems
Develop plans for implementing solutions