Support Engineer

Recruiter:

Executive Placings

Job Ref:

Support Engineer

Date posted:

Thursday, November 11, 2021

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
Support Engineer

POSITION INFO:

Looking for a Support Engineer with at least 5 years’ experience for a company in the Tourism/Hospitality industry.

Experience required:

A+/N+

MCP / MCSA / MDAA or similar

ITIL Foundation – Desirable

Additional technology related certification is an advantage

Experience on desktops, laptops, terminals and printers. 5 years - Essential

Supporting MS Office Applications. 5 years - Essential

Supporting Windows operating systems. 5 years – Essential

Supporting users working from Terminal servers. 3 Year - Essential

Experience on servers - Desirable

Duties include:

Log all calls via the call management system

Assist with IMAC (Install, Move, Add and Change) relating to hardware and software

To provide technical support for onsite and remote persons via telephone, email and ‘face to face and keep them updated with their logged requests

To escalate Back Office problems to the Infrastructure Team

Assist with the purchasing of IT related equipment

Contribute to delivering an after-hours rotation based standby service

Be prepared to travel to remote customer sites (local and abroad) on occasion

Management of User Accounts, Mail accounts & Storage recourses

Deliver support on the wide area network across Africa

Administer network shares and printers

Administer network security & permissions

Ensure effective on-going support for all system. Systems will include, but not be limited to; Operating Systems, Microsoft Office products, security products, business systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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