Support Analyst Consultant

SUMMARY:
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POSITION INFO:

About

The company is a global technology solutions provider helping the investment management industry solve complex investment data challenges. Since 1991, they have been building and delivering innovative products for asset owners, asset managers and asset service providers that address a spectrum of performance and analytics, risk, data, regulatory and investor reporting needs.

Purpose:

Our Consultants/Support Analysts play a vital role in the successful delivery of solutions to our clients and act as liaisons across a wide range of stakeholders, both internal and external. Our Consultants/Support Analysts do this by way of their deep understanding of the FinTech industry coupled with exceptional system, technology, analysis and communication skills. Consultants/Support Analysts collaborate with clients to understand their business problem, analyze their current business processes, understand the clients’ success criteria, translate that into requirements, and assist in the design to deliver the best implementation to meet the clients’ goals.

Responsibilities

Perform the following responsibilities at a basic level:

• Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.
• Learn and use the company’s solutions, tools, and processes to meet the requirements of internal and external customers.
• Collaborate with team members and external stakeholders/partners (as applicable) to ensure deliverables are met.
• Participate in simple solution design, configuration, testing and documentation activities, as applicable.
• Provide input, fixes and operational monitoring as required, to ensure standards are met.
• Flexible work hours to support 24/7 client coverage. (some positions may require a different working pattern).
• Communicate with stakeholders/partners in a competent and professional manner at all times.
• Other duties as assigned.

Skills

Perform the following skills at a basic level:

• Analytical thinking and problem-solving capability.
• Detail oriented and organized.
• Ability to handle multiple priorities and tasks.
• Self-starter, independent learner.
• Flexible and adaptable.
• Ability to both collaborate and work autonomously as part of a team.
• Effective communication skills.
• Competent in Microsoft Office Suite.

Proficient in SQL, Scripting, Excel, Crystal Reports, ETL Tools

System Knowledge

Within 6 months:

• Intermediate Level SQL, Excel as applicable.
• Understanding of underlying business/market area
• Develop basic understanding of the company’s solutions.
• Develop specific detailed understanding of assigned areas of the software

Education and Minimum Experience

Bachelor’s degree in related field or equivalent work experience.

• Computer science, business systems or IT related degree preferred.
• 2-3 years’ experience

Must come from an Asset Management Industry or Fintech background 

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