Supervisor

Main Purpose of Job

Manage customer support and service and assume overall responsilbity for the success of the branch, including budgets and revenue targets as assigned.

Responsibilities:

• Management of all the DAF retail branch activities ( inventory, parts sales, workshop and customer satisfaction)
• Develop and maintain customer relationships.
• Report on non-compliances and implement remedial actions.
• Implementation of policies and procedures.
• Jointly develop and train branch staff for future growth.
• Ensure profitability with monthly targets are achieved.
• Compile monthly branch reports and forecasts.
• Ensure compliance to strategic plans.
• Financial targets are achieved
• Achievement of regional sales targets
• Implementation of effective control measures
• Compliance to minimum CSI targets set for divisions on sales, workshop and parts.
• Health, Safety, Environment and Quality targets are achieved and enforced.

Key Competencies/Skills

• Good leadership to drive a team towards achieving set targets.
• Good interpersonal skills
• Must be competent to lead a diverse team of technical and sales staff.
• Staff motivation.
• Team development.
• Innovation in organisation, business and opportunity development
• Customer-focused service orientated individual with a solid trucking background.
• Must have knowledge of DAF systems.
• Communication – Ability to work with people at different levels within the organization.
• Problem solving – Ability to solve problems independently.