Student Service Administrator

Role description

This role represents an excellent opportunity in the Financial Education Sector. The Administrator must be exceptionally well organised and efficient, and used to dealing with a diverse workload, has strong numeracy and literacy skills and excellent communications skills.

As the Administrator, you will be responsible for the following:

Customer Service & Student contact

• Ensure that all documentations are processed correctly, including following up on outstanding signed SLA. Always ensure that all SLA’s remain up to date.
• To build and maintain good relationships with students, customers and colleagues.
• Answer telephonic and electronic requests for sales documentation and information within 24 hours. Follows up on outstanding/incorrect documentation uploaded by students/corporate clients.
• Drive and ensure high customer services delivery to students and corporates.
• Assist with generating reports for students and corporates.
• Maintain a high quality, client satisfaction after sales service
• Provides registered students with the highest level of customer service through effective phone, email and online communication
• Attend to all technical queries which includes but not limited to:

Sales Administration

• Answer inbound calls, emails and assist with in directing sales calls.
• Qualify sales leads and connect them with the correct sales channel
• Assist with providing sales documentation and information
• Assist in the administering of all bulk enrolments
• Ensure attendance of all relevant sales and administration training.
• Ensure that all student records are updated on the database
• Ensure that all student queries are answered promptly and that the required follow up is done according to the requirements set to in the SLA
• Assist sales team in meeting daily activity and enrolment targets set by the head of sales.

Minimum Requirements & Skills

• Minimum of a Grade 12 Qualification
• Further Qualification in Administration will be an advantage.
• Call Centre Sales admin experience, or sales admin experience.
• Relevant work experience inclusive of data-capturing
• Experience in an educational environment entailing one on one interaction is highly preferred.
• Ability to use technology (Excel, Outlook, Web, databases, CRM), high level verbal and written communication skills.
• Higher education sales and marketing experience/knowledge (Advantageous)
  • Knowledge about Class of Business, Continuous Professional Development training (Advantageous) and Short-Courses

Preference will be given to EE Candidates