Student Service Administrator

Recruiter:

Placement Dynamics

Job Ref:

Student Service Admi..

Date posted:

Thursday, June 23, 2022

Location:

stellenbosch, Western Cape, South Africa

Salary:

144 000,00 Per Annum

SUMMARY:
Fully bilingual in English and Afrikaans

JOB DESCRIPTION:

Role description

This role represents an excellent opportunity in the Financial Education Sector. The Administrator must be exceptionally well organised and efficient, and used to dealing with a diverse workload, has strong numeracy and literacy skills and excellent communications skills.

As the Administrator, you will be responsible for the following:

Customer Service & Student contact

Ensure that all documentations are processed correctly, including following up on outstanding signed SLA. Always ensure that all SLA’s remain up to date.
To build and maintain good relationships with students, customers and colleagues.
Answer telephonic and electronic requests for sales documentation and information within 24 hours. Follows up on outstanding/incorrect documentation uploaded by students/corporate clients.
Drive and ensure high customer services delivery to students and corporates.
Assist with generating reports for students and corporates.
Maintain a high quality, client satisfaction after sales service
Provides registered students with the highest level of customer service through effective phone, email and online communication
Attend to all technical queries which includes but not limited to:

Sales Administration

Answer inbound calls, emails and assist with in directing sales calls.
Qualify sales leads and connect them with the correct sales channel
Assist with providing sales documentation and information
Assist in the administering of all bulk enrolments
Ensure attendance of all relevant sales and administration training.
Ensure that all student records are updated on the database
Ensure that all student queries are answered promptly and that the required follow up is done according to the requirements set to in the SLA
Assist sales team in meeting daily activity and enrolment targets set by the head of sales.

Minimum Requirements & Skills

Minimum of a Grade 12 Qualification
Further Qualification in Administration will be an advantage.
Call Centre Sales admin experience, or sales admin experience.
Relevant work experience inclusive of data-capturing
Experience in an educational environment entailing one on one interaction is highly preferred.
Ability to use technology (Excel, Outlook, Web, databases, CRM), high level verbal and written communication skills.
Higher education sales and marketing experience/knowledge (Advantageous)
- Knowledge about Class of Business, Continuous Professional Development training (Advantageous) and Short-Courses

Preference will be given to EE Candidates

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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