Student Service Administrator

 

Recruiter:

Placement Dynamics

Job Ref:

Student Service Admi..

Date posted:

Thursday, June 23, 2022

Location:

stellenbosch, Western Cape, South Africa

Salary:

144 000,00 Per Annum


SUMMARY:
Fully bilingual in English and Afrikaans

JOB DESCRIPTION:

Role description

This role represents an excellent opportunity in the Financial Education Sector. The Administrator must be exceptionally well organised and efficient, and used to dealing with a diverse workload, has strong numeracy and literacy skills and excellent communications skills.

 

As the Administrator, you will be responsible for the following:

 

Customer Service & Student contact

  • Ensure that all documentations are processed correctly, including following up on outstanding signed SLA. Always ensure that all SLA’s remain up to date.
  • To build and maintain good relationships with students, customers and colleagues.
  • Answer telephonic and electronic requests for sales documentation and information within 24 hours. Follows up on outstanding/incorrect documentation uploaded by students/corporate clients.
  • Drive and ensure high customer services delivery to students and corporates.
  • Assist with generating reports for students and corporates.
  • Maintain a high quality, client satisfaction after sales service
  • Provides registered students with the highest level of customer service through effective phone, email and online communication
  • Attend to all technical queries which includes but not limited to:

Sales Administration

  • Answer inbound calls, emails and assist with in directing sales calls.
  • Qualify sales leads and connect them with the correct sales channel
  • Assist with providing sales documentation and information
  • Assist in the administering of all bulk enrolments
  • Ensure attendance of all relevant sales and administration training.
  • Ensure that all student records are updated on the database
  • Ensure that all student queries are answered promptly and that the required follow up is done according to the requirements set to in the SLA
  • Assist sales team in meeting daily activity and enrolment targets set by the head of sales.

Minimum Requirements & Skills

  • Minimum of a Grade 12 Qualification
  • Further Qualification in Administration will be an advantage.
  • Call Centre Sales admin experience, or sales admin experience.
  • Relevant work experience inclusive of data-capturing
  • Experience in an educational environment entailing one on one interaction is highly preferred.
  • Ability to use technology (Excel, Outlook, Web, databases, CRM), high level verbal and written communication skills.
  • Higher education sales and marketing experience/knowledge (Advantageous)
    • Knowledge about Class of Business, Continuous Professional Development training (Advantageous) and Short-Courses

 

Preference will be given to EE Candidates

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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