Store Manager – King Shaka International Airport

SUMMARY:
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POSITION INFO:

We’re looking for a motivated and experienced Store Manager to lead operations at our high-profile airport location. If you have a flair for fashion, love leading teams, and thrive in a target-driven retail environment — this could be your next great opportunity!

Key Responsibilities

Sales & Performance

• Manage daily, weekly, and monthly sales plans and targets.

• Monitor sales trends and implement strategies to improve performance.

• Review performance regularly with management and ensure team alignment.

• Use promotions and product recommendations to boost customer conversion.

Team Management & Development

• Schedule staffing to support peak trading times.

• Recruit, train, onboard, and coach team members.

• Motivate the team to reach KPIs and performance goals.

• Conduct regular feedback sessions and performance reviews.

• Manage minor IR issues and facilitate corrective action as required.

Customer Experience

• Lead by example in delivering outstanding customer service.

• Handle escalated customer queries and complaints professionally.

• Foster relationships with repeat customers to encourage loyalty.

• Stay on top of fashion and competitor trends to inform service.

Stock Management

• Oversee stock control, daily counts, replenishment, and shrinkage.

• Investigate and act on stock discrepancies.

• Conduct regular stock takes and manage returns/IBTs.

Store Operations

• Ensure the store is visually appealing and complies with brand guidelines.

• Oversee cash-ups, reconciliations, and daily banking.

• Maintain hygiene standards and ensure cleanliness in all areas.

Qualifications & Experience

• Matric (essential)

• Tertiary qualification in retail management or commerce (advantageous)

• Minimum of 2+ years retail management experience (preferred)

• Proven track record in achieving sales targets

• Experience in luxury or fashion retail highly beneficial

Skills & Characteristics

• Customer-focused and confident leader

• Target and results-driven

• Creative, energetic, and fashion-forward

• Strong interpersonal and emotional intelligence

• Comfortable working under pressure

• Adaptable, responsible, and proactive

• Excellent communication and team motivation skills

• Tech-savvy and process-oriented

• Leads by example and develops others

Shortlisted candidates will be contacted for an interview.
If you're a fashion-forward leader ready to take ownership of a fast-paced store, apply now and bring your energy and expertise to an iconic retail brand!