Store Assistant

SUMMARY:
Our client based in Menlyn is looking for Store Assistant to assist store staff with procedures to be applied correctly on a daily basis as well as report to the store manager if there are any difficulties with performing tasks and make recommendations for improvement.

POSITION INFO:

Responsibilities

• Follow “Opening Procedure”, includes Daily stock balancing using the “Inventory Procedure”.
• Assist with maintaining a fully stocked store as per approved model stock
• Greet the customers in a friendly and professional manner and establish what each customer’s needs are
• Apply the “Battery Testing Procedure” provided to determine the state of the customer’s battery
• Once the results have been determined of the battery take further steps to solve the customer’s problem this will include other test such as the alternator and starter tests, if the battery is faulty follow the “Sales & Service Procedure” provided
• To complete the “Sales & Service Procedure” the sales person will have to make use of the following skills and guides: Product Knowledge, Pricing Knowledge
• Use of approved discount price books
• Use of the “Battery Selection Guide” to provide the customer with the correct battery
• Quote/Invoicing/Credits capability on POS System
• Capable of working with cash
• Capable of working with a card machine
• Follow the “Battery Warranty Registration Procedure”
• Describe use, operation and care of battery/product to the customer
• Apply the “Battery Fitment & Removal Procedure” to remove and install new battery.
• Follow the “Battery Charging Procedure” where needed
• Answering of telephones and giving the correct quote and pricing to the customer
• Monitor monthly sales per existing account customers, understand and investigate volume gains or declines
• Schedule visits with potential new customers by identifying dealers
• Assist in opening of new account customers and supplying the correct pricing
• Build good customer service levels and business relationships
•  Do customer deliveries/Call-Outs and collections of stock when needed
• Assist when needed with receiving goods or returning goods
• Report on customer product inquiries and make recommendations for improved sales
• Meet daily/monthly sales targets and conduct regular engagements with the Store Manager on performance against set targets for: Sales Targets (Units), Warranty percentage, Scrap percentage, Rotation movement and Stock on hand levels
• Provide ideas to increase sales within the store by suggestions based on research conducted
• Make suggestions on stock orders if necessary
•  Resolve or escalate customer queries/complaints to the Store Manager
• When necessary follow the “Warranty Procedure” correctly
• Follow the “Closing Procedure”, includes “Day-End Procedure”
• Responsible for security and health and safety precautions being adhered to
• Keep updated with product knowledge
• Maintain outstanding store condition

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