Stock Controller (Telecommunications Industry)

SUMMARY:
Stock Controller provides overall oversight, co-ordination and management of company stock, materials and delivery logistics on a national basis.

POSITION INFO:

MAIN PURPOSE

The effective execution of tasks related to the oversight, coordinating, ordering replenishment, assignment and management of company stock, materials and delivery logistics.

This includes co-ordinating works in all provinces on company’s national footprint.

The role requires work to be performed during business with occasional non-business hours as required due to the nature of the scheduled and unscheduled works required by company as a 24/7/365 telecommunications company.

KEY FOCUS AREAS:

• Implement and ensure adequate stock and logistics controls and reporting
• Ensure sufficient stock and materials
• Ensure Project and BAU deliverables are met by coordinating the ordering, supply and logistics of stock

KEY PERFORMANCE AREA (OBJECTIVE):-

STOCK & ASSET MANAGEMENT:

• Maintain stock levels to ensure no shortages
• Manage stock levels at all storerooms
• Support and assign stock for large projects/deliveries
• Use required systems to book out stock.
• Use required systems to book in stock.
• Follow company procedures for ordering stock.
• Co-ordinate and source quotations from existing and new suppliers.
• Ensure timeous management and logistics of stock to meet Project and BAU timelines
• Follow company SOP’s.
• Ability to support local and remote teams
• Continuously develop new SOP’s and ensure and monitor direct reports adherence through QA
• Manage deliverables of cross-functional teams ensuring that project delivery is on time.
• Define testing/QA/Delivery of activities carried out in accordance with defined processes and alignment to customer deliverables.

ADMINISTRATION & GENERAL:

• Apply and management the PO process with Finance
• Interact/Onboarding/Escalation with suppliers.
• Interact and arrange couriers.
• Maintain personal Time register, logs etc.
• Following internal escalation to ensure all parties remain aware of their role.
• Maintain safe and clean stockroom.
• Acknowledge, understand and manage customer and Service Delivery timelines with SD
• Co-ordinate with the respective internal departments and manage the escalation to resolution speedily.
• Escalate to internal department management to ensure that the customer issue is resolved timeously.
• Coordinate and submit progressive and accurate updates to customers on their escalations.
• Escalate to vendors/3rd party suppliers and manage these escalations to resolution to ensure finality on matters.
• Manage internal escalation tracking meetings to ensure all parties remain aware of their role.
• Attend customer escalation meetings with KAM’s and Operational Teams assuring the customer of Liquids credibility and commitment to service stability.
• Managing and ensure that all and any arising Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction.

EMPLOYEE ENGAGEMENT:

• Display behaviour commensurate with respect and honesty towards fellow colleagues, team members and peers
• Practice discipline in undertaking and maintaining commitments
• Display pride in commercial undertakings by exemplifying company’s values and principles
• Adapt, develop and facilitate a team-orientation over an individual orientation
• Support and provide leadership for the implementation of the new company practices and process
• Undertake work during business and non-business hours, or as required by the company due to 27/4/365 operations
• Undertake work during business and non-business hours, or as required by the Customers or Vendors due to 27/4/365 operations
• Participate in good practices towards clean and safe working environment storeroom
  • Undertake to improve self and team knowledge, skills through internal or external training programmes

JOB REQUIREMENTS:-

QUALIFICATIONS:

• Matric – Essential
• Diploma (Admin/Accounting/Management/Finance/Logistics) – Desirable
• Valid driver’s license – Essential
• Project Management Qualification will be advantageous – Essential
• Microsoft Office proficiency – Essential
• A technical tertiary qualification would be advantageous – Essential
• Good understanding of technology, products and services offered by company and the telecommunications industry. – Essential

EXPERIENCE:

• A minimum of 3 years in the WISP or Telco industry – Essential
• Advanced skills in Microsoft office, Smartsheet and/or MS Projects – Essential
• Report writing experience is required – Essential
• Functional and line administration and management – Essential
• Leadership in team context (local and remote teams) – Essential
• Experience working in Project Management context – Essential
• Exposure with suppliers and 3rd part providers – Essential

KNOWLEDGE AREAS:

• People management skills - Essential
• Strong written and verbal communication - Essential
• Understanding business case development, budget/forecasting and cost control - Essential
• Complex customer delivery – multi stakeholder environment - Essential
• IT Service management or ITIL exposure - Essential
• People management skills - Essential
• Strong written and verbal communication - Essential
• Health & Safety - Desirable

NB! This job is now closed. You can apply for other jobs by uploading your CV.