Sports Call Centre Agent - Rosebank

 

Recruiter:

Career Circuit

Job Ref:

Sports Call Centre A..

Date posted:

Friday, January 29, 2021

Location:

rosebank, Gauteng, South Africa

Salary:

Market related


SUMMARY:
his is a call center position that would suit a SPORT FANATIC type of person.

POSITION INFO:

KEY RESPONSIBILITIES:

Providing world-class service to all our Customers.
Responding to all incoming customer queries, via all contact mediums including but not limited to: calls, live chat, e-mail, Social Media, WhatsApp.
Strive for ‘first-contact-resolution’ on all customer queries.
Ensuring that all communication and volume received during the respective shift is dealt with in the required timeframe and manner.
Staying beyond shift hours to complete communication and volume received during the respective shift to ensure a clean shift handover.
Ensuring that any and all communication with our customers is of the required standard and expected quality.
Follow company policies and procedures to ensure the retention of all customers.
 
REQUIREMENTS:
Must have Matric/Grade 12 (or equivalent) qualification.
Beneficial:
Customer Service diploma (or equivalent qualification).
Social Media and IM experience and qualification.
Proficiently speak, read and write additional African languages outside of Afrikaans and English.

ADDITIONAL REQUIREMENTS:

Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis.
Essential – must have own (reliable) transport.
Must be flexible on overtime (should it be required).

SKILLS AND EXPERIENCE REQUIRED:

Min 2 years’ customer service experience within a large volume call centre.
Must have passion and good knowledge of sports.
A clear voice and excellent telephonic and written communication skills.
Intermediate computer proficiency (MS Office and Internet applications).
Typing skill & accuracy of an average of 40 wpm with 90% accuracy.
Strong attention to detail and distinct ability to identify & solve problems.
The ability to swiftly adapt to changes in workplace and industry.
A strong work ethic and sense of responsibility.
Target and quality driven nature.
Ability to multi-task and work well under pressure.
Solution oriented self-starter with a can do attitude.
Responsible individual with good timekeeping.


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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