Spanish Speaking Customer Service Agent

Recruiter:

Initiate International

Job Ref:

1063109376

Date posted:

Wednesday, August 17, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

We have an exciting career opportunity for a Spanish speaking Customer Service Agent to join a team that takes great pride in developing cutting-edge iGaming platforms. You will work remotely in South Africa and be responsible for providing a high level of proactive, solution focused customer service to all company clients in Spanish and English. This is an amazing job opportunity for you to broaden your horizons and work remotely in a multi-cultural work environment with colleagues from all over the world!

Your key job responsibilities as the Spanish speaking Customer Service Agent in South Africa (Remote):

Assist clients using live chat, email and telephone calls in Spanish and English
Work on various in-house software systems
Identify and solve client issues using the in-house software provided or by sourcing relevant information in a timely fashion; following up to ensure resolution
Assess the registered client data and accurately act on such
Endeavouring to locate and apply long-term solutions to all queries brought forward
Maintain a high level of quality communication with customers at all times
Escalate relevant queries through the correct channels
Keep up-to-date with interdepartmental issues or updates affecting the client base
Provide constructive feedback on the customer service process
Contribute to the team effort by reaching qualitative and quantitative results as needed

Requirements for this Spanish speaking Customer Service Agent job in South Africa (Remote):

Native/Advanced level in Spanish Must be able to also communicate in English
Permanent residence permit or South African ID holders only
Excellent customer service skills essential. Experience in call centre preferred
Excellent Computer literacy & technical skills
Knowledge & experience on MS Office products & able to work on Windows-based operating systems
No criminal record

If you meet the above requirements for this Spanish speaking Customer Service Agent job in South Africa (Remote), we would like to hear from you!

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