SUMMARY:
Minimum Requirements
- Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification
- Minimum 3 years’ experience within a professional spa or luxury wellness environment
- Previous supervisory or management experience within a spa environment essential
- Must be qualified and willing to perform professional spa treatments when operationally required
- Must be comfortable overseeing and supporting the spa reception area when required
- Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage
- Strong knowledge of professional spa operations, treatments and guest service standards
- Proven experience leading, motivating, coaching and developing a team
- Experience managing staff rosters, attendance, leave and daily operational requirements
- Strong guest relations and service-recovery skills
- Experience handling guest complaints professionally and effectively
- Experience with stock control, monthly stock takes and inventory management
- Good understanding of spa revenue, commissions, reporting and operational performance
- Experience working with spa booking and management systems, with Fresha experience advantageous
- Good understanding of health, safety, hygiene and professional spa standards
- Strong operational and administrative capabilities with excellent attention to detail
- Excellent written and verbal communication skills
- Strong organisational, planning and time-management ability
- Strong problem-solving skills with a practical and hands-on approach
- Ability to prioritise and work effectively within a busy, guest-focused environment
- Strong computer literacy and administrative skills
- Professional grooming and presentation
- Ability to work shifts, weekends and public holidays as operationally required
- South African ID or valid South African work authorisation
- Fully updated CV with contactable reference details essential
What You’ll Be Doing- Taking overall responsibility for the efficient day-to-day operations of the spa
- Leading from the front and remaining visible and actively involved in daily spa operations
- Performing professional spa treatments when operational requirements, staffing levels or guest demand require additional hands-on support
- Overseeing the spa reception area and stepping in to support reception operations when required
- Ensuring bookings, guest arrivals, enquiries, treatment scheduling and the overall spa guest journey are professionally managed
- Leading the spa team and ensuring consistently exceptional guest service and treatment standards
- Managing and approving staff rosters to ensure appropriate coverage and effective use of resources
- Conducting regular team meetings and communicating operational updates, challenges and service expectations effectively
- Coaching, mentoring and developing spa team members to strengthen individual and team performance
- Supporting the onboarding and training of new and existing employees
- Creating a positive, professional and motivated working environment within the spa
- Addressing staff concerns, attendance matters, late arrivals and absenteeism in line with company procedures
- Ensuring spa Standard Operating Procedures, policies and service standards are consistently followed
- Building relationships with guests and ensuring their needs are handled promptly, professionally and with genuine care
- Providing hands-on support with guest complaints and ensuring effective service recovery when required
- Identifying and resolving operational challenges, including staffing gaps, equipment faults and service issues
- Maintaining a clean, welcoming, professional and well-presented spa environment
- Working closely with Guest Experience, Front Office, Housekeeping, Maintenance and other hotel departments to ensure seamless guest experiences
- Attending relevant operational meetings and ensuring the spa remains aligned with wider hotel operations
- Managing spa inventory, monthly stock takes, towel counts and stock records
- Monitoring stock usage and maintaining appropriate controls to minimise unnecessary loss and wastage
- Overseeing spa administration and ensuring records and reports are accurate and completed timeously
- Preparing salary and commission reports from Fresha for review
- Maintaining accurate staff attendance, leave and supporting HR documentation
- Ensuring compliance with health and safety requirements, hygiene standards and industry best practices
- Monitoring the overall spa guest experience and identifying opportunities to continuously improve service
- Supporting revenue opportunities through effective spa operations, guest engagement and service excellence
- Ensuring the spa consistently reflects the professional and elevated standards expected within a luxury hotel environment
Why Consider This Opportunity?- Join an established luxury hotel in Cape Town
- Work within a professional, high-volume hospitality environment
- Take ownership of spa operations while developing your leadership and operational management experience
- Gain exposure to wider hotel operations while leading an important part of the overall guest experience
- Work alongside experienced hospitality and wellness professionals
- Opportunity to make a meaningful contribution to the spa's service standards, team performance and commercial success
- Competitive salary with company benefits, including contributions toward medical aid and provident fund and staff meals on duty
If you are an experienced hands-on Spa Manager who is equally comfortable leading a team, engaging with guests, supporting reception and stepping in to perform treatments when required, Hospitality Hire would like to hear from you.f;">
Position: Spa Manager
Minimum Requirements- Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification
- Minimum 3 years’ experience within a professional spa or luxury wellness environment
- Previous supervisory or management experience within a spa environment essential
- Must be qualified and willing to perform professional spa treatments when operationally required
- Must be comfortable overseeing and supporting the spa reception area when required
- Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage
- Strong knowledge of professional spa operations, treatments and guest service standards
- Proven experience leading, motivating, coaching and developing a team
- Experience managing staff rosters, attendance, leave and daily operational requirements
- Strong guest relations and service-recovery skills
- Experience handling guest complaints professionally and effectively
- Experience with stock control, monthly stock takes and inventory management
- Good understanding of spa revenue, commissions, reporting and operational performance
- Experience working with spa booking and management systems, with Fresha experience advantageous
- Good understanding of health, safety, hygiene and professional spa standards
- Strong operational and administrative capabilities with excellent attention to detail
- Excellent written and verbal communication skills
- Strong organisational, planning and time-management ability
- Strong problem-solving skills with a practical and hands-on approach
- Ability to prioritise and work effectively within a busy, guest-focused environment
- Strong computer literacy and administrative skills
- Professional grooming and presentation
- Ability to work shifts, weekends and public holidays as operationally required
- South African ID or valid South African work authorisation
- Fully updated CV with contactable reference details essential
What You’ll Be Doing- Taking overall responsibility for the efficient day-to-day operations of the spa
- Leading from the front and remaining visible and actively involved in daily spa operations
- Performing professional spa treatments when operational requirements, staffing levels or guest demand require additional hands-on support
- Overseeing the spa reception area and stepping in to support reception operations when required
- Ensuring bookings, guest arrivals, enquiries, treatment scheduling and the overall spa guest journey are professionally managed
- Leading the spa team and ensuring consistently exceptional guest service and treatment standards
- Managing and approving staff rosters to ensure appropriate coverage and effective use of resources
- Conducting regular team meetings and communicating operational updates, challenges and service expectations effectively
- Coaching, mentoring and developing spa team members to strengthen individual and team performance
- Supporting the onboarding and training of new and existing employees
- Creating a positive, professional and motivated working environment within the spa
- Addressing staff concerns, attendance matters, late arrivals and absenteeism in line with company procedures
- Ensuring spa Standard Operating Procedures, policies and service standards are consistently followed
- Building relationships with guests and ensuring their needs are handled promptly, professionally and with genuine care
- Providing hands-on support with guest complaints and ensuring effective service recovery when required
- Identifying and resolving operational challenges, including staffing gaps, equipment faults and service issues
- Maintaining a clean, welcoming, professional and well-presented spa environment
- Working closely with Guest Experience, Front Office, Housekeeping, Maintenance and other hotel departments to ensure seamless guest experiences
- Attending relevant operational meetings and ensuring the spa remains aligned with wider hotel operations
- Managing spa inventory, monthly stock takes, towel counts and stock records
- Monitoring stock usage and maintaining appropriate controls to minimise unnecessary loss and wastage
- Overseeing spa administration and ensuring records and reports are accurate and completed timeously
- Preparing salary and commission reports from Fresha for review
- Maintaining accurate staff attendance, leave and supporting HR documentation
- Ensuring compliance with health and safety requirements, hygiene standards and industry best practices
- Monitoring the overall spa guest experience and identifying opportunities to continuously improve service
- Supporting revenue opportunities through effective spa operations, guest engagement and service excellence
- Ensuring the spa consistently reflects the professional and elevated standards expected within a luxury hotel environment
Why Consider This Opportunity?- Join an established luxury hotel in Cape Town
- Work within a professional, high-volume hospitality environment
- Take ownership of spa operations while developing your leadership and operational management experience
- Gain exposure to wider hotel operations while leading an important part of the overall guest experience
- Work alongside experienced hospitality and wellness professionals
- Opportunity to make a meaningful contribution to the spa's service standards, team performance and commercial success
- Competitive salary with company benefits, including contributions toward medical aid and provident fund and staff meals on duty
If you are an experienced hands-on Spa Manager who is equally comfortable leading a team, engaging with guests, supporting reception and stepping in to perform treatments when required, Hospitality Hire would like to hear from you.f;">
Location: Bantry Bay, Cape Town
Minimum Requirements- Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification
- Minimum 3 years’ experience within a professional spa or luxury wellness environment
- Previous supervisory or management experience within a spa environment essential
- Must be qualified and willing to perform professional spa treatments when operationally required
- Must be comfortable overseeing and supporting the spa reception area when required
- Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage
- Strong knowledge of professional spa operations, treatments and guest service standards
- Proven experience leading, motivating, coaching and developing a team
- Experience managing staff rosters, attendance, leave and daily operational requirements
- Strong guest relations and service-recovery skills
- Experience handling guest complaints professionally and effectively
- Experience with stock control, monthly stock takes and inventory management
- Good understanding of spa revenue, commissions, reporting and operational performance
- Experience working with spa booking and management systems, with Fresha experience advantageous
- Good understanding of health, safety, hygiene and professional spa standards
- Strong operational and administrative capabilities with excellent attention to detail
- Excellent written and verbal communication skills
- Strong organisational, planning and time-management ability
- Strong problem-solving skills with a practical and hands-on approach
- Ability to prioritise and work effectively within a busy, guest-focused environment
- Strong computer literacy and administrative skills
- Professional grooming and presentation
- Ability to work shifts, weekends and public holidays as operationally required
- South African ID or valid South African work authorisation
- Fully updated CV with contactable reference details essential
What You’ll Be Doing- Taking overall responsibility for the efficient day-to-day operations of the spa
- Leading from the front and remaining visible and actively involved in daily spa operations
- Performing professional spa treatments when operational requirements, staffing levels or guest demand require additional hands-on support
- Overseeing the spa reception area and stepping in to support reception operations when required
- Ensuring bookings, guest arrivals, enquiries, treatment scheduling and the overall spa guest journey are professionally managed
- Leading the spa team and ensuring consistently exceptional guest service and treatment standards
- Managing and approving staff rosters to ensure appropriate coverage and effective use of resources
- Conducting regular team meetings and communicating operational updates, challenges and service expectations effectively
- Coaching, mentoring and developing spa team members to strengthen individual and team performance
- Supporting the onboarding and training of new and existing employees
- Creating a positive, professional and motivated working environment within the spa
- Addressing staff concerns, attendance matters, late arrivals and absenteeism in line with company procedures
- Ensuring spa Standard Operating Procedures, policies and service standards are consistently followed
- Building relationships with guests and ensuring their needs are handled promptly, professionally and with genuine care
- Providing hands-on support with guest complaints and ensuring effective service recovery when required
- Identifying and resolving operational challenges, including staffing gaps, equipment faults and service issues
- Maintaining a clean, welcoming, professional and well-presented spa environment
- Working closely with Guest Experience, Front Office, Housekeeping, Maintenance and other hotel departments to ensure seamless guest experiences
- Attending relevant operational meetings and ensuring the spa remains aligned with wider hotel operations
- Managing spa inventory, monthly stock takes, towel counts and stock records
- Monitoring stock usage and maintaining appropriate controls to minimise unnecessary loss and wastage
- Overseeing spa administration and ensuring records and reports are accurate and completed timeously
- Preparing salary and commission reports from Fresha for review
- Maintaining accurate staff attendance, leave and supporting HR documentation
- Ensuring compliance with health and safety requirements, hygiene standards and industry best practices
- Monitoring the overall spa guest experience and identifying opportunities to continuously improve service
- Supporting revenue opportunities through effective spa operations, guest engagement and service excellence
- Ensuring the spa consistently reflects the professional and elevated standards expected within a luxury hotel environment
Why Consider This Opportunity?- Join an established luxury hotel in Cape Town
- Work within a professional, high-volume hospitality environment
- Take ownership of spa operations while developing your leadership and operational management experience
- Gain exposure to wider hotel operations while leading an important part of the overall guest experience
- Work alongside experienced hospitality and wellness professionals
- Opportunity to make a meaningful contribution to the spa's service standards, team performance and commercial success
- Competitive salary with company benefits, including contributions toward medical aid and provident fund and staff meals on duty
If you are an experienced hands-on Spa Manager who is equally comfortable leading a team, engaging with guests, supporting reception and stepping in to perform treatments when required, Hospitality Hire would like to hear from you.f;">
Hospitality Hire is recruiting an experienced Spa Manager for an established luxury hotel in Cape Town.We’re looking for an experienced, people-focused and
hands-on Spa Manager who is comfortable leading from the front. This role requires strong spa management experience combined with a practical, hands-on approach.
The successful candidate must be
willing and able to perform spa treatments when operationally required, oversee and support the spa reception area when needed, and ensure a seamless and professional guest journey from arrival through to treatment and departure.
This is not a purely office-based management role. We need a Spa Manager who enjoys being visible within the operation, supporting the team during busy periods, engaging with guests, assisting with treatments when needed, and taking ownership of both the treatment and reception areas of the spa.
The spa plays an important role in the overall hotel guest experience, providing a professional and welcoming environment where wellbeing, personalised service and attention to detail come together.
We’re looking for a
Spa Manager with a minimum of 3 years’ experience within a professional spa or luxury wellness environment, including previous supervisory or management experience and a
stable, progressive employment history demonstrating commitment and career growth.
POSITION INFO:
Minimum Requirements
- Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification
- Minimum 3 years’ experience within a professional spa or luxury wellness environment
- Previous supervisory or management experience within a spa environment essential
- Must be qualified and willing to perform professional spa treatments when operationally required
- Must be comfortable overseeing and supporting the spa reception area when required
- Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage
- Strong knowledge of professional spa operations, treatments and guest service standards
- Proven experience leading, motivating, coaching and developing a team
- Experience managing staff rosters, attendance, leave and daily operational requirements
- Strong guest relations and service-recovery skills
- Experience handling guest complaints professionally and effectively
- Experience with stock control, monthly stock takes and inventory management
- Good understanding of spa revenue, commissions, reporting and operational performance
- Experience working with spa booking and management systems, with Fresha experience advantageous
- Good understanding of health, safety, hygiene and professional spa standards
- Strong operational and administrative capabilities with excellent attention to detail
- Excellent written and verbal communication skills
- Strong organisational, planning and time-management ability
- Strong problem-solving skills with a practical and hands-on approach
- Ability to prioritise and work effectively within a busy, guest-focused environment
- Strong computer literacy and administrative skills
- Professional grooming and presentation
- Ability to work shifts, weekends and public holidays as operationally required
- South African ID or valid South African work authorisation
- Fully updated CV with contactable reference details essential
What You’ll Be Doing- Taking overall responsibility for the efficient day-to-day operations of the spa
- Leading from the front and remaining visible and actively involved in daily spa operations
- Performing professional spa treatments when operational requirements, staffing levels or guest demand require additional hands-on support
- Overseeing the spa reception area and stepping in to support reception operations when required
- Ensuring bookings, guest arrivals, enquiries, treatment scheduling and the overall spa guest journey are professionally managed
- Leading the spa team and ensuring consistently exceptional guest service and treatment standards
- Managing and approving staff rosters to ensure appropriate coverage and effective use of resources
- Conducting regular team meetings and communicating operational updates, challenges and service expectations effectively
- Coaching, mentoring and developing spa team members to strengthen individual and team performance
- Supporting the onboarding and training of new and existing employees
- Creating a positive, professional and motivated working environment within the spa
- Addressing staff concerns, attendance matters, late arrivals and absenteeism in line with company procedures
- Ensuring spa Standard Operating Procedures, policies and service standards are consistently followed
- Building relationships with guests and ensuring their needs are handled promptly, professionally and with genuine care
- Providing hands-on support with guest complaints and ensuring effective service recovery when required
- Identifying and resolving operational challenges, including staffing gaps, equipment faults and service issues
- Maintaining a clean, welcoming, professional and well-presented spa environment
- Working closely with Guest Experience, Front Office, Housekeeping, Maintenance and other hotel departments to ensure seamless guest experiences
- Attending relevant operational meetings and ensuring the spa remains aligned with wider hotel operations
- Managing spa inventory, monthly stock takes, towel counts and stock records
- Monitoring stock usage and maintaining appropriate controls to minimise unnecessary loss and wastage
- Overseeing spa administration and ensuring records and reports are accurate and completed timeously
- Preparing salary and commission reports from Fresha for review
- Maintaining accurate staff attendance, leave and supporting HR documentation
- Ensuring compliance with health and safety requirements, hygiene standards and industry best practices
- Monitoring the overall spa guest experience and identifying opportunities to continuously improve service
- Supporting revenue opportunities through effective spa operations, guest engagement and service excellence
- Ensuring the spa consistently reflects the professional and elevated standards expected within a luxury hotel environment
Why Consider This Opportunity?- Join an established luxury hotel in Cape Town
- Work within a professional, high-volume hospitality environment
- Take ownership of spa operations while developing your leadership and operational management experience
- Gain exposure to wider hotel operations while leading an important part of the overall guest experience
- Work alongside experienced hospitality and wellness professionals
- Opportunity to make a meaningful contribution to the spa's service standards, team performance and commercial success
- Competitive salary with company benefits, including contributions toward medical aid and provident fund and staff meals on duty
If you are an experienced hands-on Spa Manager who is equally comfortable leading a team, engaging with guests, supporting reception and stepping in to perform treatments when required, Hospitality Hire would like to hear from you.
