SUMMARY:
Strong understanding of wine varietals, regions, and wine pairing principles.
Excellent interperson
POSITION INFO:
Job Title: Somm/Restaurant Supervisor
Location
KwaZulu Natal, Zululand District, Pongola
Job Type
Permanent, Full-Time
Primary Industry
Travel, Leisure, Tourism and Hospitality
Secondary Industry
Travel, Leisure, Tourism and Hospitality
Job Description
The Somm/Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring the highest standards of service, food and beverage quality, and customer satisfaction. This role requires a hands-on approach in managing the front of house team, supporting the sommelier function, and maintaining excellent guest relations within a fast-paced hospitality environment.
Key Duties and Responsibilities
- Supervise and coordinate the activities of front of house staff to ensure efficient service delivery and adherence to company standards.
- Assist in the management and presentation of the wine list, offering expert advice and recommendations to guests to enhance their dining experience.
- Manage reservations, guest enquiries, and special requests, ensuring personalised and professional customer service at all times.
- Support the sommelier function by monitoring stock levels, conducting wine tastings, and training staff on wine knowledge and service techniques.
- Ensure compliance with health, safety, hygiene, and licencing regulations within the restaurant area.
- Contribute to the development and implementation of service standards and operational procedures.
- Handle guest feedback professionally, resolving any complaints promptly and effectively.
- Maintain accurate records of stock, sales, and staff attendance.
- Support management in budgeting, cost control, and reporting activities.
- Lead and motivate the team to create a welcoming and efficient working environment.
Required Qualifications
- Qualification in Hospitality Management, Food and Beverage Service, or a related field is desirable.
- Formal sommelier certification or equivalent wine education is advantageous.
Education
- Minimum of a National Senior Certificate or equivalent qualification.
- Further education in hospitality or wine studies is preferred.
Experience
- At least three years of experience working in a supervisory or senior role within a restaurant or hospitality environment.
- Proven experience in wine service and knowledge of a broad range of wines and beverage offerings.
- Experience in customer service and team leadership is essential.
Knowledge and Skills
- Comprehensive knowledge of food and beverage service standards and practises.
- Strong understanding of wine varietals, regions, and wine pairing principles.
- Excellent interpersonal and communication skills, with the ability to engage with guests and motivate staff effectively.
- Good organisational and time management abilities.
- Ability to remain calm under pressure and handle challenging situations diplomatically.
- Proficient in using reservation and point of sale systems.
- Attention to detail and commitment to high standards of cleanliness and presentation.
Preferred Qualifications
- WSET Level 2 or higher certification in wines and spirits.
- First aid and fire safety training.
- Experience working in tourism or leisure hospitality settings.
Working Conditions
- The role is full-time and may require working evenings, weekends, and public holidays to meet operational needs.
- Work is predominantly on the premises, involving standing for extended periods and occasional lifting of supplies or equipment.
- The environment is fast-paced and customer-facing, requiring a professional appearance and approach at all times.
- Compliance with health and safety policies is mandatory.
