Solutions Support Engineer

SUMMARY:
Solutions Support Engineer - Johannesburg

POSITION INFO:

A Technical Support Engineer responsibilities will include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

Essential requirements 

• Matric / Grade 12
• MCSE
• A+ N+
• Driver’s License An Advantage
• ITIL V3 Foundation
• Other Print & Device Management Systems
• Cloud Based Solutions – Azure & AWS
• SQL Server

Key responsibilities:

• Management, implementation, and support of Print Management Systems for Windows Server in the enterprise.
• Expertise specifically related to the enterprise Print Management Environment.
• Advanced Management Services 
• Operational maintenance of servers for multiple clients.
• Replacing / upgrading of production servers.
• Software maintenance, installation and testing.
• Management of shared files resource permissions allocation for agreed resource shares in accordance with the Customer Security Policy.
• Meet SLA contractual deliverables to clients.
• Capacity management.
• Assist in planning and monitoring utilization and capacity for current and proposed systems, including changes, by performing defined tasks.
• Compiling of reports as required by clients.
• Project and capacity planning on Server Infrastructure.
• Create Solutions Technical Design and keep documentation up to date and in line with customer requirements. 
• Supporting and troubleshooting Desktop OS and Application in relation to printing.
• Administration and troubleshooting of user accounts, profiles and user home directories.
• Use active directory to troubleshoot issues related to GPO’s, Logon scripts moving users to correct OU’s and updating profiles.
• Account creation and security group creation using active directory.
  

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