Software Support Executive

Recruiter:

Charm Recruit

Job Ref:

Charm136

Date posted:

Wednesday, November 24, 2021

Location:

Gauteng, South Africa

Salary:

Market Related

SUMMARY:
A hotel Software company based in India is looking for a remote Software Support Executive

POSITION INFO:

Roles & Responsibilities

Be able to understand nature of client issues and resolve them in timely and efficient manner.
Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
Self motivated and be team player.
Maintain policies and procedures when working with clients and provide appropriate information.
Collaborate with team members on knowledge transfer, procedures and standards.
Maintain accurate records of daily communications and issues resolve

Requirements

Must be willing to work remotely
Will also be required to do site visits to assist clients (Travelling will be reimbursed)
Should be open to work night shifts
Must have own laptop and own car
Strong verbal and written communication skills in English.
Good computer knowledge.
Self motivated and a team player.
Excellent attendance and punctuality.
Excellent customer service skills.
Starting date: ASAP

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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