Software Support Consultant

Support Consultant (POS378)

Somerset West

Company & Position Overview:

Rapidly growing software company specializing in developing solutions for the property market.

We are looking for a Customer Success Manager. You will be responsible to manage various stages of our clients onboarding journey. Successful candidates must be passionate about teaching/helping people. Candidates should be social, patient, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

The ideal Customer Success Manager should engage with customers and ensure client successful onboarding.

Requirements

• Grade 12
• 3+ years of experience in an account management, customer success or online training in the software industry
• Must have a passion for the property management market and technology
• Financial or Accounting qualification would be a bonus
• Experience in training or education would be an advantage
• Fully bilingual

Responsibilities:

• Drive and own the new client onboarding journey
• Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
• Management of data migration from clients’ previous solution
• Online training sessions on our software
• Regular client usage audits and consultation sessions to optimally use our solutions
• Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
• Handle and resolve customer requests and complaints.
• Minimize customer churn by pro-active client consultations
• Improve customer experience through product support in product design and product development.
• Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions Requirements

Closing Date: 31 October 2022

To apply: Please send Word format CVs to and use POS378 as reference.