Social Media Community Manager - (EE) - Gauteng

SUMMARY:
Seeking a Social Media Community Manager with a Degree in Marketing or relevant field plus proven working experience as a Community Manager, for an EE position based in Johannesburg.

POSITION INFO:

Job Purpose

A qualified Community manager who is  tech-savvy with a passion for people and enthusiastic about social media and building brands. Must have exceptional oral and written communication skills, a keen interest in current affairs and ability to develop engaging content and have meaningful interactions across all social media platforms. A  ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Act as the face and voice of our brand and manage all community communications.

Responsibilities

• Increase brand consideration, engagement and brand loyalty by developing the Group’s connection with their audience
• Grow brand fan base by helping position the Group as an original, relatable and dependable brand.
• Help build brand personality and consumer trust.
• Always-on monitoring of all Group and competitor social media platforms.
• Daily monitoring of social media landscape.
• Actively researching and engaging on current affairs and hot topics, fuelling conversation to the benefit of the Group brand
• Respond to comments and customer queries in a timely manner.
• Support in social media crisis management.
• Participate in events (Group, industry, etc.) to build community and boost brand awareness.
• Collaborate with agency to develop and distribute engaging text, image and video content for social media.
• Monitor and report on online sentiment on a daily, weekly and monthly basis.
• Assimilate feedback from online communities about our products or campaigns.
• Coordinate with marketing, PR and communications teams to leverage activity and ensure brand consistency.
• Build online relationships with customers, potential customers, industry professionals and journalists.
• Stay up to date with current industry, cultural and technical trends.

 Requirements

Qualifications

• Bachelor’s degree in Marketing or relevant field.

Experience

• Proven working experience as a Community Manager
• Experience in launching Social media initiatives.

Skills/ Knowledge

• Exceptional verbal and written communication skills.
• Good understanding of business, commerce and finance.
• Ability to distil complex topics into easily understandable messaging.
• Creative writing skills.
• Exceptional interpersonal skills.
• Ability to create content.
• PR know-how.
• Social media savvy.
• Good listener, empathy and adaptability.
• Understanding of community etiquette and respect.
• Ability to problem-solve when dealing with high pressure situations.
• Ability to identify and track relevant digital and social metrics.
• Extensive knowledge of online marketing channels, tools, processes and funnels.

NB! This job is now closed. You can apply for other jobs by uploading your CV.