Snr Travel Consultant: Zimasa Travel

Responsibilities

• Responsible for driving sales with outstanding level of customer service;
• Using effective sales techniques and tools to achieve and exceed set sales targets selling international flight tickets, hotels, cruises, car rental, holiday packages and tours;
• Responsible for creating an environment to acquire, maintain and grow a solid client base contributing to the company profit;
• Increase sales and revenue on a daily basis through telephonic and email requests;
• Converting e-mail requests and holiday package requests into sales and revenue;
• Responsible for offering and selling additional product offering
• Accurate completion of all new bookings, invoicing, amended bookings and all other administrative responsibilities within expected timeframe;
• Respond to all relevant inbound and outbound calls as required;
• Respond and action all relevant email correspondence with customers within time requirement;
• Strive to deliver a high standard of customer service and work output;
• Assisting, as a team, to implement "best practice" policies and procedures;
• Ensure all Sales targets set are reached to ensure sales and revenue while minimising errors and losses;
• Processing all fraud checks before issuing;
• After hours customer assistance where needed; and
• Weekend shifts as scheduled.

Technical Skill Requirements

• Efficient working knowledge of Amadeus
• Minimum 3 years sales experience in the Retail Travel Industry;
• Fluent English (written and verbal) essential; and
• Sales experience in the travel industry.

 Personal Competency Requirements

• Self confidence
• Ability to sell
• Service-driven
• Listening skills
• Team player
• Be able to multitask with different systems
• Attention to detail
• Accuracy
• Level of urgency
• Self motivated
• Proactive with a positive approach and
• Goal-orientated and target driven.

To apply for this awesome opportunity please send us your CV (maximum 3 pages), to: Please include a copy of your academic certificate and transcript (marks). The reference for this opportunity is “Senior Travel Consultant”.
Please insert this into the subject line of your email application. Any applicants not meeting the minimum requirements will not receive a response. Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Zimasa Travel