Shop Manager
Recruiter:
Profile Personnel
Date posted:
Tuesday, November 25, 2025
Location:
East London, South Africa
SUMMARY:
-
POSITION INFO:
Shop Manager required for a retail store based in East London
Requirements
- Matric / Grade 12 (Retail or Management qualification advantageous).
- 1–3 years retail supervisory or assistant management experience.
- Textiles background is preferred, but is not a must.
- Must have a valid driver’s licence and own vehicle.
- Strong customer service, communication, and people-management skills.
- Knowledge of retail operations including stockroom procedures, merchandising, and POS systems.
- Ability to manage staff performance, address issues, and maintain morale in a busy environment.
- Basic to intermediate computer literacy (POS, Excel, email).
- Willingness to work retail hours, including weekends, public holidays, and shifts.
Key responsibilities
- Support the Store Manager in the full day-to-day running of the store.
- Supervise retail staff, manage shift planning, and ensure strong sales-floor coverage.
- Deliver excellent customer service and handle escalated customer queries professionally.
- Assist with stock control, receiving, replenishment, merchandising, and maintaining visual standards.
- Oversee cash handling procedures, float management, banking, and end-of-day reconciliations.
- Monitor store performance, help drive sales targets, and ensure promotions are correctly implemented.
- Maintain store cleanliness, safety, loss prevention, and compliance with retail policies.
- Act as Store Manager in their absence, ensuring smooth store operations.
- Store lock ups.
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
