SUMMARY:
Our client in Isando is seeking a Shipping Customer Service Supervisor to manage customer interactions, resolve shipping issues, and coordinate with teams to ensure timely deliveries.
POSITION INFO:
Requirements:
- Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 3–5 years of experience in customer service, shipping, or logistics, with at least 2 years in a supervisory or team lead role preferred.
- Excellent verbal and written communication skills to interact effectively with customers, internal teams, and external partners.
- Ability to analyze shipping issues such as delays, damages, or missing packages, and implement timely and effective solutions.
- Capable of managing multiple tasks, prioritizing workload, and maintaining accurate records in a fast-paced environment.
- Understanding of shipping processes, freight forwarding, warehouse operations, and customs requirements.
- Skilled in using order management systems, shipment tracking software, spreadsheets, and reporting tools.
- Strong commitment to delivering exceptional service, resolving issues proactively, and maintaining positive customer relationships.
- Experience supervising, mentoring, and motivating team members while fostering a collaborative work environment.
- Ensures accuracy in documentation, data entry, and reporting to prevent errors in shipments.
- Ability to track KPIs, monitor trends, and make data-driven improvements to processes.
- Comfortable managing high-pressure situations, unexpected challenges, and evolving customer demands.
Key Responsibilities:Responsible for managing customer interactions related to shipping and logistics. They address inquiries, resolve issues, and ensure customer satisfaction throughout the shipping process. This role involves coordinating with various departments, including warehouses, freight forwarders, and carriers, to ensure smooth and timely delivery of goods.
Handling Customer Inquiries:Responding to phone calls, emails, and other communication channels to answer customer questions about shipments.
Resolving Issues:Addressing and resolving problems such as delays, damages, or missing packages.
Order Processing:Entering and verifying customer orders and ensuring accurate shipment details.
Shipping Coordination:Liaising with warehouses, freight forwarders, and carriers to schedule and track shipments.
Document Management:Preparing and managing shipping documents, including invoices, packing lists, and customs declarations.
Communication:Maintaining open communication with customers and internal teams to keep everyone informed of shipment status.
Data Entry and Reporting:Maintaining records of shipments, tracking key performance indicators (KPIs), and generating reports.
Customer Relationship Management:Building and maintaining positive customer relationships through proactive communication and issue resolution.
How to apply:Please send cv’s to
If you have not had a reply within one week of application, please consider your application unsuccessful
