Shift Manager (Security) (Ballito)

Purpose of the Job:

The Shift Manager will report to the Key Accounts Manager. The primary responsibility of the Shift Manager is to ensure effective and efficient security operations of the Site.

KEY RESPONSIBILITIES:

• Enforce the Company Disciplinary ‘Code of Conduct’
• Ensure efficient and effective day – to – day management of Site Security Personnel
• Ensure effective and efficient Rostering of Site Security Personnel
• Assist with Training of Site Security Personnel
• Provide security recommendations that are site specific for Senior Managers Consideration
• Investigate on-site allegations and report on findings accordingly (Estate Investigations)
• Handle and resolve Staff and Client complaints
• Provide administration support
• Identify and deal with HR matters
• Proven track record of IR related matters
• Manage leave accrued and efficiencies required by the Company

MINIMUM REQUIREMENTS:

• PSIRA Grade A Registered
• Matric Certified
• Solid Computer Proficiency
• 3 to 5 years of experience in the Security Industry
• 3 to 5 years of previous Supervisory experience
• Driver’s License Code 08 and own reliable transport
• 3 – 5 years of Estate Security background
• First Aid, Fire Fighting, Health and Safety REP training
• Knowledge of the Security Industry regulations including Operational and Client requirements

COMPETENCIES:

• Excellent People Skills
• Excellent Problem-Solving Skills
• Excellent Computer Skills
• Excellent Management Skills
• Excellent Report Writing Skills
• Excellent verbal and written communication Skills
• Strong leadership qualities and use of discretion
• Strong commitment to service and quality standards as well as Client Satisfaction