Shift Manager: Outbound

SUMMARY:
A highly experienced 45-hour Outbound Shift Manager is required to take responsibility for the Outbound functional process within the fulfilment centre. You're required to manage dispatch to customers in an extremely deadline-driven and fast-moving e-commerce environment. Reporting to the DC Outbound Manager.

POSITION INFO:

Duties include:

• Overall management and coordination of all outbound functions.
• Operate an efficient Distribution Centre by identifying, implementing and managing optimal processes and procedures, to minimise costs and maximize working capital.
• Ensure daily, weekly and monthly planning is done for all warehousing operations and manage adherence to plan.
• Effective management of housekeeping.
• Management of resource to be effective and efficient at lowest cost and according to changing needs
• Effective leadership and direction for the operation team through involvement and communication to deliver on the relevant key business drivers.
• Manage customer liaison process and ensure that warehouse queries are resolved timeously and exception trends are addressed.
• Ensure that warehouse space, equipment and warehouse flow is optimized and that future warehouse requirements are planned.
• Ensure stock accuracy through disciplined stock control and implement stock accuracy improvement initiatives.
• Measure and manage staff performance through formal staff appraisals, development, coaching and disciplinary procedures.
• Ensure that all business processes, procedures and job profiles are documented and updated.
• Management reporting in terms of operational performance, productivity, stock control and budgets.
• Manage projects according to stipulated time frames.

Requirements:

• Relevant tertiary education
• 5+ years’ experience indirectly and indirectly managing people to deliver continuous improvement
• Strong communications skills
• A structured and disciplined management style
• Ability to motivate and inspire others a must
• Strong problem-solving skills
• Self-starter with high energy levels a must
• Well-developed business and operational acumen
• Analytically minded and able to find and use data to inform decision making
• Ability to work under pressure with strict deadlines
• Good attention to detail
• Strong Customer Service Orientation Goal orientated and motivated to succeed
• Dynamic individual with proven experience in delivering change and innovative solutions

Preferred experience:

• E-commerce experience
• ERP systems knowledge
• Experience in working with budgets and cost analysis.
• LEAN or continuous improvement
• Performance management skills –knowledge of Industrial Relations and practice 

Hours

• Shift work when required (usual 45-hour day), nightshift will occur over busy periods
• Candidates must be flexible to work weekends and/or overtime

NB! This job is now closed. You can apply for other jobs by uploading your CV.