ServiceNow Administrator - Durbanville, Cape Town

SUMMARY:
ServiceNow Administrator - Durbanville, Cape Town Our client, a Global Managed Services firm is o

POSITION INFO:

ServiceNow Administrator – Durbanville, Cape Town

Our client, a Global Managed Services firm is offering this exciting career prospect to join their team of passionate thought leaders in a dynamic and collaborative environment!

R300 – R480 000 Per Annum dependant on qualifications and years of relevant experience

Key Responsibilities:

• Requirements gathering and scoping for Continual Service Improvement 
• Maintaining the library of Service Management processes and procedures 
• Document requirements for system modifications and changes 
• Consulting with and providing guidance to Managed Services leaders 
• Present CSI initiatives to necessary governance forums 
• Catalogue and Service Level Management 
• Maintain the list of standard service offerings in the ServiceNow portfolio  
• Create new service offerings in ServiceNow  
• Workflow management 
• Configure the appropriate workflows to facilitate a timely request fulfilment process 
• Identify optimisation and automation opportunities to speed up the servicing of core service requests  
• Maintain a focused set of reports and support the Managed Services team in minimising multiple reports  
• Assist in the creation of reports which enable a professional and accurate presentation to clients of the value of services delivered. 
• Contribute to the creation of reports which help in the analysis of service quality and the driving of service improvement 
• Help in the creation of powerful dashboards and task assignment workflow  
• Configuration and Data Maintenance  
• Enhance CMDB information with the configuration of Application Service and Technical Services CI’s 
• Creation and maintenance of users and groups in the platform used for notification, approval, work assignment and role-based access in the system.  
• Maintenance of all lists, tables and data fields in the platform 

What type of experience do you need to be successful in this role?  

• At least 2 years’ experience as a ServiceNow administrator (essential) 
• Certified ServiceNow administrator (essential)  
• ServiceNow ITSM modules Configuration and SPM skills 
• Some JavaScript programming skills  
• Knowledge of ITIL best practices and/or ITIL V.3 Foundation Certificate 
• Experience in creating reports and Dashboards in ServiceNow modules 
• Experience in IT Operations Management (ITOM) features, and integration with 3rd party monitoring tools (advantageous)  

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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