ServiceNow Administrator

Key Responsibilities

• Administer and maintain the ServiceNow platform, including user access, roles, permissions, and data policies.

• Configure and support ServiceNow modules, including ITSM, CSM, SOM, SPM, FSM, and additional modules as required.

• Configure forms, catalog items, workflows, business rules, UI policies, notifications, and other platform functionality.

• Provide end-user support, troubleshoot platform issues, and promote user adoption.

• Collaborate with technical and business teams to deliver platform enhancements and improvements.

• Maintain platform documentation, configuration records, and user support materials.

• Ensure compliance with internal security standards and governance policies.

• Coordinate ServiceNow workstreams to ensure projects and enhancements are prioritised and delivered within agreed timelines.

• Support integrations between ServiceNow and other enterprise systems using APIs and integration technologies.

• Stay up to date with the latest ServiceNow features, releases, and best practices.

• Proactively identify platform risks and contribute to effective solutions.

• Provide guidance and knowledge sharing to support colleagues and strengthen team capability.