Service Technician (HVAC) (Electrician + Instrumentation)

SUMMARY:
Service Technicians function as a vital support structure for the engineering implementation of systems at a project level, as well as managing the subsequent servicing of those systems for clients.

POSITION INFO:

Position Overview

• Reports To: Director
• Core Function: Provision of service and technical support for installations, systems, and equipment.

Main Purpose of the Job

Service Technicians function as a vital support structure for the engineering implementation of systems at a project level, as well as managing the subsequent servicing of those systems for clients.

Principal Accountabilities & Key Outputs

• Service Management: Efficiently manage all allocated service plans.
• Commissioning & Planning: Plan project commissioning, including coordinating specific electrical and control requirements alongside engineering teams and project supervisors.
• Scheduling: Directly plan and arrange technical service appointments with customers.
• Client Relations: Liaise with customers to understand and manage their expectations.
• Stakeholder Communication: Maintain clear, professional communication with stakeholders via email, face-to-face interactions, or telephonic correspondence.
• Meetings & Evaluation: Participate in weekly meetings before and during services or projects and conduct thorough post-mortems on all completed service intervals and project phases.
• On-Site Operations: Apply active on-site critical thinking to closely manage work quality, standards, and project timeframes.
• Contractor Oversight: Supervise and manage on-site contractors in tandem with the internal team.
• Safety & Compliance: Direct safety management protocols and ensure strict compliance control on site.

 Job Specification & Qualifications

Essential Criteria

• Languages: Fluent in English
• Education: Matric certificate paired with a valid Trade Certificate as an Electrician
• Experience: Minimum of 5 years of experience as a service technician, with proven expertise in wiring, controls, instrumentation, and technical fault finding
• Professional Training: Completed training in instrumentation and controls, alongside general computer literacy
• Licence Requirements: Valid Code 08 driver’s licence

Desirable Criteria

• Languages: Proficiency in Afrikaans
• Education: Trade Certificate specifically as an HVAC / Refrigeration Technician
• Experience: Specialised experience in Industrial Process and HVAC systems
• Professional Training: Technical diploma in instrumentation and controls

Key Competencies & Professional Attributes

• Software Proficiency: Highly efficient in Microsoft Office packages, including Word, Excel, Outlook, and PowerPoint.
• Proactive Mindset: Intuitive professional who effectively thinks ahead to anticipate project needs.
• Work Ethic: Highly efficient, hardworking, self-motivated, and possesses a strong willingness to learn.
• Industry Standards: Ensures all finalized jobs and operations are completed strictly in accordance with SANS and SAIRAC standards.
• Client Management: Strong capabilities in customer relationship management.
• Technical Scope: Possesses practical industrial installation experience.