Service Technician

Our client, in the East Rand, has a vacancy for a Service Technician in the Customer Technical Services Department.

The ideal candidate should meet the following requirements:

• N6 and be a qualified Artisan – Fitter and Turner, Turner Machinist or Toolmaker
• 3 years’ work experience as a qualified artisan in the FMCG environment
• Strong interpersonal/communications skills, verbal and written
• Computer literate specifically in Word, Excel, and PowerPoint
• Can and end making experience or FMCG work experience will be an advantage
• Competence and experience on ERP systems such as JDE, SAP, etc will be an advantage
• Familiarity with TRACC systems or World Class operating systems will be an advantage
• Frequent travel to customers and plants both nationally and internationally
• Overtime requirements at short notice

Key Responsibilities Include:

• To provide after-sales technical support to the company and its customers by supporting the company's component performance on customer filling lines
• Provide best practice information to the company's customers on the full can filling value chain. Audit these processes and provide recommendations for improvements
• To build capability in the company's customer’s plants focusing on double seam evaluation and control, seamer asset care practices and overall can filling line process best practices
• Safety: Full compliance to the company and customer safety policies and protocols as well as the OSHACT
• Administration: Visit report compilation, distribution, including information collating with Monthly and Quarterly reports; Customer Purchase order collection
• Customer Operational Support: Customer Information pack communication and training; seamer tooling condition tracking including training on tooling care and maintenance as well as tooling sales; customer line process compliance assessments; Can-handling audits and training; respond to customer call outs
• Operational Support: Support Quality, Sales, and Operation teams on the company's component performance issues at customers; Execute component trials at customers and support Technical Development projects to ensure run ability on customer filling lines