SUMMARY:
Our client in the Hospitality/Lodge industry, based in Grahamstown, Eastern Cape, seeks to employ x5 Service Staff members. The purpose of this job role is to exceed guest service expectations through outstanding food and beverage service.
POSITION INFO:
Key responsibilities and accountabilities:
- Create a warm and welcoming atmosphere for guests and hosting guests on return to lodge
- Personalized food and beverage service
- Mini bar management
- Insure Service station/coffee station is cleaned daily and make sure olive oil, balsamic, salt and pepper grinders are sanitised and full.
- Set up of dining areas, Boma, Room service meals and to issue all these areas are set up and ready timelessly before guest arrival back to the lodge.
- Service and Knowledge on food (menu, ingredients and cooking methods)
- Liaising between guests and kitchen regarding dietaries
- Service and Knowledge on beverage (wine, spirits, beer and cocktails)
- Care of equipment and cleanliness of all front guest areas eg coffee machine.
- Record all breakages, damaged or missing items and report to lodge manager
- Report all personal items left unattended or left behind by guests to the lodge manager as soon as possible.
- Ironing of Napkins
- Washing of Crockery, Cutlery and glassware used in front of house areas and rooms
- Cleaning windows and floors of front of house areas
- Ensure staff areas are clean and tidy at all times
- Checking of guest information board at lodges before starting shift
- Set up of afternoon tea and making of afternoon tea drinks (ice tea, ice coffee)
- Assist with turndowns and making sure these are completed during the day in guest rooms
- Follow packing lists for Guest Delights and helping set up of guest delights.
- To liaise with other service staff to ensure that at all times there is at least one service member of staff around the front of house area at all times
- To make sure bar area is prepared for use throughout the day, eg glassware, ice and fridge is stocked and ready.
Qualifications and experience required:
- Matric or Grade 12 certificate would be an advantage
- 2 - 3 years’ hospitality experience in 5 star reputable establishments
- Valid Code 8 Driver’s license would be an advantage
NB! This job is now closed. You can apply for other jobs by uploading your CV.
