Service Manager

SUMMARY:
Our well established, busy automotive vehicle dealer client based in the West Rand, currently holds a vacancy for an experienced EE Service Manager.

POSITION INFO:

Our well established, busy automotive vehicle dealer client based in the West Rand, currently holds a vacancy for an experienced EE Service Manager.

Job Description

The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability

Specific Role:
Responsibilities:
• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• Supervision of staff, management of performance, discipline and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.
• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales

Qualifications and Experience:

The specifications for the position are:
5 years + experience as a Service Manager in a motor retail dealership
Qualified petrol technician
Multi-tasking ability
Valid driver’s licence
Experience on Kerridge or Autoline systems
Computer literate Experience with the Renault brand

Skills and Personal Attributes:
• Customer focused management
• Strong motivational and negotiation skills
• Excellent people management skills
• Focus on driving performance

N.B. (Only candidates that meet the criteria will be shortlisted and contacted)
N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)

NB! This job is now closed. You can apply for other jobs by uploading your CV.