Service Desk Manager

This role is ideal for an IT Support Engineer who has moved into a Team Lead role. Managing a small team of service desk agents, the successful candidate will be responsible for handling escalations, ensuring tickets are resolved within SLA agreements, client meetings to discuss performance and address any issues, have in-depth knowledge of Microsoft Azure and Security as well as Microsoft Modern Workplace. 
An ITIL certification is required as well as a formal IT qualification ( Diploma, Degree, industry related IT certifications)
You will need to have 8 years experience in IT Support and a minimum of 3 years in a Team Lead or Service Desk Management role.