Service Desk Engineer (Northern Suburbs, Cape Town)

SUMMARY:
Service Desk Engineer (Northern Suburbs, Cape Town)

POSITION INFO:

My client, a business cybersecurity and IT support provider is seeking a young and energetic IT Service Desk Engineer (Tier 2) to join their team in Cape Town.

Job Description:

• Day to day support on the service desk (remote)
• Desktop, Network and Server Support
• Backup Management and Anti-Spam system support.
• Internet and Security support
• New system installations & upgrades (desktop, network, Server)
• Communication with clients
• Support, procedures & tickets
• System changes & clients audits
• Projects & implementations resource

Requirements:

Strong Knowledge / understanding (MUST HAVE)

• Windows 7,8,10 and MAC OS

Strong Knowledge (MUST HAVE):

• Systems upgrade/support SQL, Exchange 2003-2016, Windows Server 2003 – 2016
• O365 Configuration, Setup, Maintenance (Azure, Exchange, SharePoint)

Good Understanding (MUST HAVE):

• VMware, Hyper V, Terminal Server, SQL server, Windows Server, AD, DHCP, Group Policies, SAN and NAS storage.
• Cisco ASA Firewall, Routers (NAT, PAT) & Switches (Vlan, VPN), System Monitoring, SNMP

Must have

• Attention to detail
• 5+ years IT experience
• IT Degree and IT certified (either or all – Microsoft, Cisco, VMware, Checkpoint, and Citrix)
• Excellent communicator with a proven track record
• Self-starter and motivated
• Work as part of team / team assistance / team lead
• Project & Coordination experience

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*Due to the high volume of applications received, if you are not contacted within 2 weeks, please consider your application unsuccessful.

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