Service Designers

Recruiter:

EOH

Job Ref:

JHB004113/RS

Date posted:

Thursday, May 12, 2022

Location:

Sandton, South Africa

Salary:

48000 Monthly

SUMMARY:
We are looking for Service Designers to work closely with business to design and implement exceptional end to end customer service. This may include identifying current challenges and improvements with the way customers use current services or, innovating and building out new customer services.

JOB DESCRIPTION:

Essential Functions:

Works closely with Business to design and implement exceptional end to end customer service. This may include identifying current challenges and improvements with the way customers use current services or, innovating and building out new customer services.
This position requires a well-versed creative, design thinker and problem solver who is devoted to designing, pioneering and captivating user and customer experiences. Will be required to work in a multidisciplinary team, on expansive and complex omni-channel projects
Build out a deep understanding of the business and/or service through research and the use of various primary and secondary techniques.
Guide stakeholders to set the vision for projects, including framing the problems to be solved and defining project success criteria.
Lead the synthesis of multiple data sources and research insights into artefacts (service ecosystem maps, customer journey maps, service blueprints, videos, storyboards) that tell compelling stories.
Tell compelling stories that are effective in communicating the client experience in a simple and engaging way.
Articulate and evangelise the value of service design within the client ecosystem.
Contribute to the creation and maintenance of internal design strategy, process, policy and methodology.
Engage in internal projects and initiatives where relevant.
Contribute to the Service Design industry, including keeping up to date on new trends, advances and best practices, and delivering thought leadership.
Share knowledge with peers and actively participate or contribute to the design communities.
Good skills in conducting and synthesising research, insights, and findings.
Good understanding of service design tools and methods.
Good skills in structuring and visualising journey maps, service ideation, concept communication and specification.
Facilitating workshops, set design sprints, business requirements etc. advantageous.
In-depth understanding of product development life cycles and methodologies (Agile, Lean, etc.)
Knowledgeable about interaction design principles and information architecture
Knowledgeable about design standards in UX/UI, service, and interaction design both for web and mobile
Strong understanding of design thinking, with the confidence to plan and lead a variety of research techniques to uncover market and user insights, pain points, and problems.
Demonstrate expertise in UX/CX/SD, storytelling, branding, or other specialised design skills that bring complex solutions to life creatively, efficiently, and powerfully.
Proven ability in leading multi-functional teams

Experience Required:

3 – 6 years working experience.
Experience with web and mobile app design.
Working knowledge of responsive design and grid principles.
Other experience:
Strong typography, layout and visual design skills.
Working knowledge of the ideation and creation of UI design deliverables, such as Sitemaps, user flows, wireframes, lo-fi and hi-fi layouts, prototypes.
Experience designing for omni-channel services advantageous
Proficiency with Sketch, InVision, Adobe Creative Suite, Zeplin, and other relevant design tools etc.
Portfolio of Service Design focused work samples
Experience designing for omni-channel services advantageous.
Experience leading multi-disciplinary teams and projects is advantageous

For more information, please contact rickey.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Lead Developer
Location: Centurion
Salary: 90000.00 Monthly
Our client is looking for a Lead Developer to join their team. This role is suited to a technically strong and experienced development professional with a passion for building secure, scalable identity solutions while leading delivery within a collaborative team environment. The successful candidate will be responsible for driving high-quality software delivery, defining technical architecture, an...
1 day ago

Java Software Engineer
Location: Johannesburg
Salary:
Our client is looking for a Java Software Engineer to join their team. This role is ideal for a Developer who is passionate about building scalable, cloud-ready services and high-quality APIs, while working in a collaborative and modern engineering environment. The successful candidate will take ownership of end-to-end feature delivery, contribute to system design, and help drive engineering excel...
3 days ago

DevOps Engineer
Location: Johannesburg
Salary:
Our client is looking for a DevOps Engineer to join their team. This role is ideal for a technically strong Engineer with solid experience in CI/CD, cloud infrastructure, automation, and supporting software delivery across development, testing, and production environments. This opportunity is well-suited to someone passionate about building reliable, scalable, and automated delivery pipelines whil...
3 days ago

Software Tester
Location: Johannesburg
Salary:
Our client is looking for a Software Tester to join their team on a 3-month contract. This role is suited to a detail-oriented testing professional with solid experience in executing structured test cases, identifying defects, and ensuring software quality across multiple testing environments. The successful candidate will be responsible for supporting system and process testing activities within ...
3 days ago

Full Stack Developer
Location: Johannesburg
Salary:
Are you a developer who enjoys solving complex problems and seeing your work make a real impact? This opportunity offers exposure to diverse projects, modern technologies, and collaborative teams where quality engineering is valued. You will work on meaningful digital solutions across multiple industries while continuously expanding your technical depth.
7 days ago

Cloud Engineer
Location: Johannesburg
Salary:
We are seeking a specialised Cloud Engineer to design, build, secure, and maintain the infrastructure powering our modern data platforms. Unlike a traditional Cloud Engineer focused on general application hosting, this role is dedicated to the unique demands of large-scale data workload, spanning high-volume storage, high-throughput networking, and compute-optimised environments for Spark and SQL-...
15 days ago

DTP Designer for large Format Printing / Design
Location: Centurion
Salary:
23 days ago

Senior Designer
Location: Johannesburg
Salary: Monthly
A Senior Designer is required to lead high-quality design work across projects, in an advertising agency. You’ll collaborate closely with studio, client service and our clients to deliver thoughtful, effective design solutions that align with business goals and user needs. This position is based in Sandton.
7 days ago

Field Service Technician
Location: Johannesburg
Salary:
A well-established engineering and manufacturing organisation is seeking a skilled Field service Technician to join their dynamic team. This role involves on-site technical support, maintenance, and troubleshooting of specialised equipment across various client locations. The successful candidate will play a critical role in ensuring operational efficiency and customer satisfaction.
1 day ago

Field Service Technician (mechanical)
Location: East Rand
Salary: 22000 Monthly
A well-established company in the East rand seeking a skilled and customer-focused Field service Technician (mechanical)
1 day ago

Service Designers

Similar jobs you might be interested in:

Create a free job alert for Service Designers in Sandton

Jobseekers

Recruiter

General