Service Delivery Manager (JB1234)

SUMMARY:
Service Delivery Manager (JB1234)

POSITION INFO:

Service Delivery Manager (JB1234)

Durban Central

Market Related

Organisation is a lifestyle driven by technology and wrapped in beautiful, on trend apartments. In the heart of the city, more than a building. We do life together… super close to banks, hospitals, shopping centres, varsities and public transport.

Purpose of the job:

Ensuring that the Company’s infrastructure and its services are up and running meeting predefined SLA.

Ensuring that daily IT operations and service delivery are properly executed.

Developing infrastructure plan and capacity planning to meet business growth.

Managing infrastructure projects.

Job description:

Candidate will support all operations related to IT infrastructure and service delivery

You will manage demand from users on IT services and supervise the delivery

As a strong technician, you will provide technical leadership, create and manage infrastructure plan and standards according to IT strategic plan and roadmap

Candidate will manage implementation and enhancement of IT infrastructure projects

Candidate will manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change

Candidate will escalate to GroupIT any new request that is not part of standard catalogue of services

Candidate will communicate to GroupIT with efficiency and accuracy any progress and/or delays,

Candidate will be responsible to respond to onsite queries and issues that may arise.

Candidate will be required to obtain quotes and liaise with Vendors

Qualifications

Educational background

Minimum 3 years in supervising IT infrastructure or same role

You have excellent IT technical skills on server, storage, network, security, voice, cloud services, server virtualization and business continuity and disaster recovery

IT Related qualifications

Strong technical knowledge:

Relationship between application, data, and infrastructure environment.

IT Infrastructure architecture and capability planning

Network: LAN/WAN/WIFI, VPN

Security: firewall, antivirus

Voice: PABX

Cloud services (infrastructure as a service, platform as a service)

Business continuity and disaster recovery.

Working knowledge of Mikrotik and Ubiquiti products will be advantageous.

Knowledge of Office365 administration.

Please email CV to <--------Please upload your CV here-------- and quote JB1234 in the subject line

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