SUMMARY:
Service Delivery Manager required to join a software company based from either Aberdeen or Glasgow.
POSITION INFO:
Service Delivery Manager required to join a software company based from either Aberdeen or Glasgow.
The company
They are headquartered up in Aberdeen, however also have an office in Glasgow. The business creates a very specific type of software in the food and drink industry and are the market leader in their field. They currently have a team of 12 across the software function and are looking to add a Service Delivery Manager as a brand-new hire, purely down to growth of the business.
This will be a potentially international role, with occasional travel to client sites in both Scotland and potentially oversees. The business has a global reach and have continued to gain recognition. In part, the role will involve travel to different parts of Scotland, so you can be based from anywhere in Scotland effectively.
On top of the salary, you can also expect to receive a discretionary bonus and car allowance in this role, as well as a healthy overall benefits package.
The role
This is a leadership level role and you will be working very closely alongside the most senior member of the business. The company are currently building out their leadership team and you will be a key hire for them. In this role, you will be the escalation point for major account queries and will be working very closely alongside a close-knit software team. You will have three or four direct reports who will be geographically dispersed across Scotland, so being comfortable with this is key. As previously mentioned, there will be elements of travel involved in this role however your office can be either Aberdeen or Glasgow and also they are flexible on home working too.
The key for this role is to lead projects ensuring delivery is in line with customer and company expectation. You will additionally need to make sure the customer has exceptional post-implementation care and engagement. This role will have strong elements of Project Management and you will need to ensure projects are appropriately planned and managed to ensure on time and on budget completion. You will additionally need to be proactive in communication with customers, arranging regular calls / site visits to build strong relationships.
Role duties and requirements
** Own the customer relationship from a project perspective throughout new and subsequent projects including being the key business contact during project delivery
** Act as Account Manager for key Customers, managing customer relationships, resolving project issues and planning engagement strategy
** People management responsibility including performance management, leave management, people issue management etc
** Set KPIs and SLAs
** Assemble, coordinate and schedule project teams; assigning individual responsibilities and ensuring effective performance
Your Experience
** A number of years in a Service Delivery/Senior Project Management/Professional Services environment with the ability to - Resource and schedule projects, project plan & evaluate, managing / delivering customer comms throughout the project lifecycle, obtain project sign off & ensure customer satisfaction throughout project, project budget management
** Background in managing multiple projects, simultaneously
** Experience in a software company/ERP or manufacturing experience would be beneficial
** Ability to spot revenue generation opportunities via project delivery
** Strong stakeholder management skills
If you are interested in this role, please apply or call Hamish at Cathcart Associates for a chat.
NB! This job is now closed. You can apply for other jobs by uploading your CV.
