Service Coordinator with NAV

• To provide administrative & Goods-flow assistance to the Service Department
• The Service Coordinator will carry out his/her duties with the diligence of a prudent businessman following the code of business conduct
• The Service Coordinator acts as a bridge between the customer , and the company
• The Service Coordinator is the representative for Service Department

• Organisation / distribution of incoming & outgoing work
• Efficiently dealing with customer enquiries
• Issuing and Tracking Pro forma Invoices
• Maintaining accurate records on Navision/iService
• Arrange deliveries/collection with customers by liaising with Stores and the customer
• Follow up on quotations
• Management of  test equipment to be sent in for calibration
• Develop and maintain internal relationships to help maintain business flow and meet agreed targets
• Manage inbound and outbound, internal Pre-deliveries between departments based on the agreed turnaround time
• POD scan & record POD on Server
• Maintain & manage effective recall of instruments based on service cycles on ERP system for Calibration
• Invoicing of completed service orders/job cards
• Effectively manage the invoicing of Job sheets on a month to month basis.
• Services done to be invoiced the very same month
• To effectively manage the onsite services relating to documentation, spares and instrumentation with the onsite technicians
• Managing spare parts requisitions from the Service Departments nationally.

Position Requirements

Education           

•             Matric or Higher

•             Office Administration Certification

•             Customer Services Certificate Course

Related Experience 

 •             2yrs experience in a Customer Services environment, and/or in an administrative role

•             Minimum 2yrs experience working with Navision , essential

Skills, Special Competencies, or Certifications

 •             MS Office – Intermediate

•             Must have good reporting and database management skills

•             Must be of reasonable heath in order to physically move goods between Stores and the S        service Department if required

•             Technical Aptitude

•             Good customer relationship skills

•             Good team player

•             Must be able to work unsupervised

•             Ability to work under pressure

•             Strong ability to mind-map physical movement of instrumentation

•             Must be ‘hands-on’

•             Must have strong problem solving skills