Service Coordinator

SUMMARY:
Internationally recognised client is seeking a Service Coordinator (Trucks) for their Branch based in Nelspruit. MUST have knowledge of DAF systems. This individual will be responsible for all parts, consumables, and labour for vehicle repairs. That maintenance is charged out to the correct customer, at accurate prices and quantities. In addition will be expected to provide regular customer feedback, on the status of the vehicle, whilst it is being attended to.

POSITION INFO:

Minimum requirements:

• Grade 12 with Mathematics / N3 / National Vocational / Technical Certificate
• Management experience
• A diploma or course in office administration or a related qualification will be an advantage
• A minimum two years’ experience in a vehicle workshop''s administrative environment.
• Must have knowledge of DAF systems.
• Computer literacy essential - Excel (Advanced)
• Experience in workshop job costing
• Experience in Automate Evolve

Key Competencies:

• Communication – Ability to work with people at different levels within the organization.
• Problem solving – Ability to solve problems without supervision.
• Must be able to work without supervision.
• Must be able to work under pressure.
• Must be bilingual.
• Team development.

Responsibilities include but are not limited to:

• Ensure Customer satisfaction on all service and/or repair related issues through courteous and polite customer interaction
• Provide customer feedback on vehicle repair/ maintenance status.
• Apply workshop policies and procedures in the scope of work and ensure it is adhered to.
• Manage a customer database with activity for billing and administrating job cards from R1500.00 - R-----.00 in costs and complexity.
• Upsell parts and service and positively contribute to the profitability of Workshop.
• Accurate and effectively supplying quotes
• Effective and accurate time keeping of all workshop activities and accurate closing of Job costing for each activity.
• Correct and timeous job opening and closing, and exercise strict Work in progress (WIP) management.
• Submitting of wages weekly to payroll
• Manage petty cash and banking of monies timeously
• Process credit notes required for parts sales and repairs for service and /or repair related contracts.
• Obtain credit note application with supporting documentation from the relevant salesman,
• Review the credit note application and if in line with finance requirements for allowable credit note processing.
• Submit to delegated Finance Managers for approval.
• Process credit notes upon receipt from Finance Manager''s approval,
• Perform weekly and monthly recons on all credit notes processed to credit note approvals received form finance.
• File all credit notes processed with supporting approval documents for finance audits and external audit.
• Planning and booking workshop scheduling.
• Update maintenance & service schedules:
• Daily update and manage the customer service centre,
• Daily update and manage all customer databases ensuring all accurate customer history is reflected for service and maintenance activities. (Include all communications on customer history including declined activities, customer agreements etc).
• Liaise with suppliers regarding purchase requirements as deemed necessary.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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