Service Coodinator

Recruiter:

Green Marble Recruitment Consultants

Job Ref:

JHB001408/CR

Date posted:

Monday, August 1, 2022

Location:

Capetown, South Africa

Salary:

250 000 Annually

SUMMARY:
Internationally recognised client is seeking a Service Coordinator (Trucks) for their Branch based in Northern Cape Town. This individual will be responsible ensuring that all parts, consumables, and labour for vehicle repairs and maintenance is charged out to the correct customer, at accurate prices and quantities. In addition will be expected to provide regular customer feedback, on the status of the vehicle, whilst it is being attended to.

JOB DESCRIPTION:

Internationally recognised client is seeking a Service Coordinator (Trucks) for their Branch based in Northern Cape Town. This individual will be responsible ensuring that all parts, consumables, and labour for vehicle repairs and maintenance is charged out to the correct customer, at accurate prices and quantities. In addition will be expected to provide regular customer feedback, on the status of the vehicle, whilst it is being attended to.

Minimum requirements:

Grade 12.
A diploma or course in office administration or a related qualification will be an advantage.
Knowledge of truck parts.
A minimum two years’ experience in a vehicle workshop's administrative environment.
Computer literacy essential - Excel (Advanced).
Experience in workshop job costing.
Experience in Automate Evolve.

Key Competencies:

Communication – Ability to work with people at different levels within the organization.
Problem solving – Ability to solve problems without supervision.
Must be able to work without supervision.
Must be able to work under pressure.
Team development.

Responsibilities include but are not limited to:

Ensure Customer satisfaction on all service and/or repair related issues through courteous and polite customer interaction
Provide customer feedback on vehicle repair/ maintenance status.
Apply workshop policies and procedures in the scope of work and ensure it is adhered to.
Manage a customer database with activity for billing and administrating job cards from R1500.00 - R500 000.00 in costs and complexity.
Upsell parts and service and positively contribute to the profitability of Workshop.
Accurate and effectively supplying quotes
Effective and accurate time keeping of all workshop activities and accurate closing of Job costing for each activity.
Correct and timeous job opening and closing, and exercise strict Work in progress (WIP) management.
Submitting of wages weekly to payroll
Manage petty cash and banking of monies timeously
Process credit notes required for parts sales and repairs for service and /or repair related contracts.
Obtain credit note application with supporting documentation from the relevant salesman,
Review the credit note application and if in line with finance requirements for allowable credit note processing.
Submit to delegated Finance Managers for approval.
Process credit notes upon receipt from Finance Manager's approval,
Perform weekly and monthly recons on all credit notes processed to credit note approvals received form finance.
File all credit notes processed with supporting approval documents for finance audits and external audit.
Planning and booking workshop scheduling.
Update maintenance & service schedules:
Daily update and manage the customer service centre,
Daily update and manage all customer databases ensuring all accurate customer history is reflected for service and maintenance activities. (Include all communications on customer history including declined activities, customer agreements etc).
Liaise with suppliers regarding purchase requirements as deemed necessary.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Consultant
Location: Cape Town
Salary:
Our client in the Northern Suburbs is looking for a Customer service Consultant to join their team. This role requires someone that pays attention to detail and is customer focused.
Today

Customer Service Administrator â CPT Airport
Location: Cape Town
Salary: R12 000 negotiable dependent on experience
Do you live close to CPT International Airport, have minimum 10 years admin experience coupled with front facing client skills? Our client based at the Airport requires your dynamic personality, excellent grooming and presentation skills to manage day to day client interactions with clients professionally. Shift hours and must be able to work alternate weekends.Own transport highly advan...
Today

Customer Service Specialist French speaking
Location: Bellville
Salary: Market related
Customer service Specialist R11 000 Neg. French Speaking
3 days ago

Institutional Client Service Officer
Location: Cape Town
Salary:
3 days ago

French Customer Service Agent
Location: Cape Town
Salary: 15000
French Customer service Webchat Agents Required!Job descriptionFrench Customer service Agents Required to complete a seasonal contract up to 5months !Are you passionate about delivering exceptional customer service and going the extra mile ?Then we looking for you to be part of a great TEAM !
5 days ago

IT Technical Service Desk Manager
Location: Cape Town
Salary:
Our client is seeking an experienced IT Technical service Desk Manager to lead their dynamic support team based in Cape Town. This is a fantastic opportunity for a hands-on leader with a strong technical background in modern workplace technologies, including VMware, Veeam, Office 365, and Intune. The successful candidate will be ITIL certified, have at least two years’ experience in a helpde...
3 days ago

Customer Service Support Consultant
Location: Cape Town
Salary:
Reputable Technical services Provider focusing on utilities management seeking a Customer service Consultant to join their team.
3 days ago

Customer Service Consultant
Location: Cape Town
Salary: 15,000 Monthly
Our client is seeking a Customer service Consultant for their team in Cape Town North.
12 days ago

Customer Service Consultant
Location: Cape Town
Salary:
Our client in the Northern Suburbs is looking for a Customer service Consultant to join their team. This role requires someone that pays attention to detail and is customer focused.
12 days ago

Customer Service Consultant
Location: Cape Town
Salary:
Our client in the Northern Suburbs is looking for a Customer service Consultant to join their team. This role requires someone that pays attention to detail and is customer focused.
12 days ago

Service Coodinator

Similar jobs you might be interested in:

Create a free job alert for Service Coodinator in Capetown

Jobseekers

Recruiter

General