Service Controller/Customer Service Representative

SUMMARY:
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POSITION INFO:

• Resolve product or service problems by clarifying the customer''s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Manage large amounts of incoming calls
• Log service calls received
• Ensure timeous handling of all customer queries
• Identify correct fault diagnosis
• Accurately load all information on the BPO system
• Data capturing
• Processing quotations
• Coordinate technicians
• Follow company communication procedures, guidelines, and policies
• Prepare product or service reports by collecting and analyzing customer information
• Work with Call Centre supervisor to ensure proper customer service is being delivered
• Open and close all calls received
• Perform any other duties as assigned from time to time

Requirements and Skills

• Minimum 2 years’ experience as a Service Controller or Customer Service agent
• Grade 12/Matric qualification
• Strong in Microsoft word & excel
• Must have industry experience
• High standard of accuracy & proficiency
• Telephone and email etiquette
• Speed and accuracy in typing as calls are logged
• Timeous handing of administrative duties & completion of work
• Must be able to handle stress within a highly pressurized environment
• Strong organizational skills
• Excellent communication skills
• Good time management skills 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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