Service Consultant

SUMMARY:
Ideal if you enjoy excellent customer relationships through effective service delivery. Assist team with daily tasks, resolve all client queries and visit clients regularly to maintain excellent customer delivery and service.

POSITION INFO:

Key Responsibilities:

• Ensure that the service offering provided satisfies customers'' needs, and identifies leads across their allocated Key Account Managers Portfolios
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction
• Ensure that clients'' portfolios data integrity is accurately maintained
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the Account Manager in order to capitalise on opportunities identified
• Ensures effective management of documentation and records as defined within the customer''s document retention strategy by informing customers of past due dates
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients

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