Service Consultant

Recruiter:

Recruitment Solutions

Job Ref:

CC01

Date posted:

Wednesday, May 19, 2021

Location:

PortElizabeth, South Africa

Salary:

R 15,000.00 plus benefits

SUMMARY:
Service Consultant

POSITION INFO:

This exciting position is to maintain excellent customer relationships through effective service delivery, to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.

Qualification:

Matric with Diploma/Certificate/Degree in Sales/Business Administration Management/Customer Relationship Marketing/Marketing Management
At least 5 years plus solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
Excellent command of the English language
Excellent communication skills
Attention to detail, team player
Highly computer literate
Excellent organisational skills

Responsibilities

Service offering provided satisfies customers'' needs, identifies leads across their allocated Key Account Managers Portfolios
Resolve all enquiries or queries escalated to you by your Account Managers within reasonable timeframe
Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction
Ensure that clients portfolios data integrity is accurately maintained
Assists with preparing and presenting business proposals to both existing and new potential customers
Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified
Ensure effective management of documentation and records as defined within the customer''s document retention strategy by informing customers of past due dates
Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients

Suitable candidates will be contacted to discuss in detail.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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