Service Co-Ordinator (Navision)

SUMMARY:
Medical Client based in Sandton requires a Service Co-Ordinator preferably from the Medical Industry

POSITION INFO:

Minimum requirements:

• Matric or Higher
• Office Administration Certification
• Customer Services Certificate Course
• 2yrs experience in a Customer Services environment, and/or in an administrative role
• Minimum 2yrs experience working with Navision, essential
• MS Office – Intermediate
• Must have good reporting and database management skills
• Must be of reasonable heath in order to physically move goods between Stores and the Service Department if required
• Technical Aptitude
• Good customer relationship skills
• Strong ability to mind-map physical movement of instrumentation

Tasks and Responsibilities

• Organisation / distribution of incoming & outgoing work
• Issuing and Tracking Pro forma Invoices
• Maintaining accurate records on Navision/iService
• Arrange deliveries/collection with customers by liaising with Stores and the customer
• Follow up on quotations
• Management of test equipment to be sent in for calibration
• Develop and maintain internal relationships to help maintain business flow and meet agreed targets
• Manage inbound and outbound, internal Pre-deliveries between departments based on the agreed turnaround time
• POD scan & record POD on Server
• Maintain & manage effective recall of instruments based on service cycles on ERP system for Calibration
• Invoicing of completed service orders/job cards
• Effectively manage the invoicing of Job sheets on a month to month basis.
• Services done to be invoiced the very same month
• To effectively manage the onsite services relating to documentation, spares and instrumentation with the onsite technicians
• Managing spare parts requisitions from the Service Departments nationally.
• Ordering of spare parts

Dante Personnel - JHB Branch
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