Service Advisor (Automotive)

SUMMARY:
New vacancy is available for a Service Advisor for our client in the Automotive Industry based in Pinetown KZN.

POSITION INFO:
Based on the job description provided, it seems like the position is for a Service Advisor or Workshop Coordinator within an automotive dealership or repair shop. The role involves customer interaction, administrative tasks, coordination with various departments, and ensuring a smooth workflow in the service department. Below is a summary of the key responsibilities and skills required for the position:

Key Responsibilities:

1. Customer Interaction:
   
   • Greet customers and assist with inquiries regarding vehicle service and repairs.
   • Inform clients about available campaigns and upsell service offerings.
2. Estimates and Job Management:
   
   • Open Estimates and Job Cards for work to be performed.
   • Ensure timely communication with clients about estimates and obtain go-ahead approvals.
   • Control and prepare job cards for invoicing based on the work done.
3. Coordination with Technicians and Departments:
   
   • Consult with mechanics and technical advisors for necessary repairs.
   • Maintain communication with the parts department to ensure the availability of required parts.
4. Vehicle and Warranty Checks:
   
   • Verify the warranty status and service plans for vehicles.
   • Determine coverage for repairs and services to prevent unexpected costs to clients.
5. Client Updates and Communication:
   
   • Provide regular updates to clients on the status of their vehicles (every 4 hours).
   • Call customers regarding service changes or vehicle pick-up times.
6. Workflow and Efficiency Management:
   
   • Manage the daily workshop workflow and efficiency reports.
   • Oversee the schedule and coordination between departments within the service workshop.
7. Payment and Records Management:
   
   • Control payment processes and ensure vehicles do not leave without payment.
   • Maintain the gate pass book and adhere to company policies regarding vehicle movements.
8. Relationship Management:
   
   • Strive to maintain positive relationships with customers to encourage repeat business.
   • Ensure clarity in communication regarding services rendered and any additional work required before vehicle collection.

Skills and Qualifications:

• Customer Service Skills: Strong interpersonal skills to effectively communicate with customers and handle their inquiries and complaints.
• Organizational Skills: Ability to manage multiple tasks and priorities, including coordinating between departments and maintaining detailed records.
• Attention to Detail: Ensure accuracy in estimates, job cards, and financial transactions.
• Technical Knowledge: Familiarity with automotive repairs and services to facilitate communication with mechanics and clients.
• Proficiency in Communication: Strong verbal and written communication skills, including proficiency in using email for client communication.
• Problem-Solving Skills: Ability to assess situations and propose effective solutions, particularly concerning repairs or service options.
• Time Management: Ability to work under pressure and manage time effectively to meet customer expectations and service delivery.

• The role is typically based in an automotive service department, dealing directly with customers and workshop staff.
• Requires adherence to company policies and procedures for operational efficiency and customer satisfaction.

• Matric certificate 
• Relevant training/qualifications as a Service Advisor or similar role 
• Code 8 license 
• Minimum 1-2 years' experience in similar role
• Strong understanding of Automotive technology 
  and the Automotive Industry
• MS Excel, Evolve
• Able to handle 20-25 job cards daily
• Maintain a maximum open WIP of 25 job cards

• Strong administrative ability and follow up reliability 
• Confident and proactive approach- anticipates 
• issues and requirements 
• Strong documentation skills 
• Excellent customer service skills, interpersonal and 
• communication expertise

NB! This job is now closed. You can apply for other jobs by uploading your CV.