Service Advisor

SUMMARY:
Our well established automotive vehicle dealer client based in Cape Town currently holds a vacancy for a Service Advisor, reporting to the Service Manager.

POSITION INFO:

Our well established automotive vehicle dealer client based in Cape Town currently holds a vacancy for a Service Advisor, reporting to the Service Manager.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

 Specific Role Responsibilities     

• To coordinate the workflow in the service department, between service advisors, foreman and customers.

• Update service customer on all service bookings

• Communicate with all Service Staff

• Ensure workshop opening and closing daily and timeously

• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe

• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe

• Ensure job cards are signed off by Technicians and Service Advisors

• Assist and advise Technicians on quotes in a timeous manner

• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist

• Follow up on parts ordered to workshop

• Ensure that the yard is locked at the end of business

• Book in vehicles

• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership

• Ensure that all vehicles are test driven

• Record and report comebacks

• Ensure parts are ordered according to the parts ordering system

• Ensure that the workshop area is kept clean at all times

• Ensure that Technicians are properly attired as per Toyota standards

• Ensure the promotion and adherence to safety standards

• Ensure the proper tools are used for the required job

• Sell accessories and additional work

• Prepare quotations to be authorized

• Follow-up on sales not made

 Qualifications and Experience   

• A minimum of 3 years’ Service Advisor experience is essential.

• A Toyota Service Advisor certificate is essential

• A minimum of Grade 12.

• Clear Criminal Record

• Knowledge on the E-Toyota system essential

• Computer literacy is essential

 Skills and Personal Attributes     

• Must have excellent verbal communication skills

 N.B. (Only candidates that meet the criteria will be shortlisted and contacted)

 N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)

NB! This job is now closed. You can apply for other jobs by uploading your CV.