Service Advisor

SUMMARY:
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POSITION INFO:

Main Purpose of Job

The successful candidate will have the ability to maintain high levels of service on an on-going basis. Furthermore, the ability to provide excellent customer services.

Qualifications, Experience and Skills Required

• Grade 12 certificate
• Minimum of 2 years’ service advisor experience
• Exceptional communication skills
• Exceptional customer service
• Clear criminal record
• Computer Literate

Key Duties and Responsibilities

• Contact service customers to make bookings.
• To promote the sales of labour and parts.
• Contact the customer for authorisation for any additional repairs beyond the agreed estimate and provide the customer the new estimate and updated delivery time.
• Record the results of the contact on the job card and any additional instructions authorised or declined by the customer.
• To obtain the customer’s approval and signature after ensuring the customer understands the dealership’s payment policy.
• Ensure the security of all vehicles, i.e vehicles locked in workshop and keys locked in the key safe.
• Ensure to obtain approval from service plan and warranty providers before technician starts work on vehicle.
• Ensure the job cards are completed accurately and fully.
• Ensure all job cards are costed and invoiced timeously and all required documents are signed by the client.
• Work In Progress to be monitored daily.
• Follow up on any outstanding payments.