Senior Receptionist

Location: Illovo, South Africa
Salary: Market related
Recruiter: HR Genie
Job Ref: SR-PFW
Summary: Responsible for ensuring that the Welcome Desk/Reception is effectively managed

 

 

Job Description

Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Key Results Areas include:

  • Monitoring of access and overrides for staff and members

  • Managing of Receptionist

  • Training of Receptionist

  • Reception stock control

  • Resolving member complaints

  • Communication with members and staff

  • Cash management

  • Assisting with Club Administration when necessary – covering for Club Administrator

    Experience & Competencies:

  • Intermediate PC skills

  • Previous experience within a front desk/hotel reception or welcome desk position added advantage

  • Display friendly and efficient qualities that reflect the Planet Fitness way

  • Advanced levels of accuracy

  • Proven track record in managing staff, planning, organising, conflict handling and problem solving

  • Ability to motivate staff and lead by example

  • Have excellent communication skills and be able to liaise at all levels

  • Possess high level energy levels

  • Display uncompromising levels of honesty and integrity

  • Must be able to work shifts

  • Reliable transport

    **Please ensure that you follow the internal application process and inform your manager your intension to apply for this position.

 

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