Senior Warranty Manager - Commercial Vehicle Industry

SUMMARY:
Well known and stable Commercial Vehicle Industry seeks experienced and qualified Senior Warranty Manager

POSITION INFO:

The successful encumbent will be due to the following skills and experience required

• Friendly professional conduct
• Excellent verbal and written communication
• Strong computer knowledge (all Microsoft and media based business applications)
• Requires mechanical and electrical commercial vehicle knowledge with a strong technical background
• Verifiable 3 years or more of professional experience leading professional team or small department
• Minimum of Matric and Read Seal: must have commercial vehicle experience and trouble shoot problems with customers and implement continual internal process improvement
• Handle customer requirements, CSI and including problem solving in a professional business manner
• Report writing is essential
• Conduct regular warranty benchmarking activities and other OE brands
• Write and amend policy and procedures and ensure they adhered o
• Adjudication of warranty claims, major, goodwill, pe-sales , service and maintenance related claims
• Manage all warranty claim queries and feedback is required to be relayed to the team
• Keep track of warranty recon unit
• Oversee all functions of the warranty system, including creating new edits and upgrades
• Ensure claim back from supplier is processed correctly and in time to avoid rejection
• Conduct audits quarterly
• Matric Certificate
• Code 8 Drivers License
• 5 years workshop or warranty experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.