Senior UX Researcher

DVT is one of the leading software development and testing companies. With our remote and hybrid options, our vision is to be South Africa's favorite custom software solutions & services company with a global footprint.

We are seeking a Senior UX Researcher to join our team. In this role you will have your hand on the pulse of user needs and goals. You will provide actionable and meaningful data-driven insights that represent the voice of multiple users. You will collaborate across product, design and development teams to evaluate current and upcoming user re-search needs that help to improve product definition and drive business goals.

This position requires a passionate, curious, empathetic thinker and self-driven team player who has experience working in fast-paced environments while applying both generative and evaluative research methods to build a larger understanding of users.

What you will be expected to do.

Research Planning and Recruitment

Collaborate with product, designers and stakeholders to understand research needs.

Develop well-crafted research plans with clear research objectives.

Write research screeners and discussion guides.

Recruit targeted end-users for specific research studies.

Data Collection

Moderate one-on-one usability sessions.

Help develop and implement quantitative surveys.

Conduct stakeholder, client and user interviews.

Recommend and apply other research methods as needed.

Data Analysis

Extract insights about user behaviors.

Translate user insights into actionable recommendations for the product team.

Presentation of Insights

Present design research findings to the larger team in a clear and organized fashion.

Craft personas and other “information radiators” (e.g., journey maps) to communicate insights across

the design and development teams.

Strategy

Work closely with the product team to identify research objectives.

Establish and implement an overall research strategy.

Help advance our UX maturity and contribute to our research repository.

Skills required for the role.

4+ years conducting user research for digital products with demonstrated business impact on the products you worked on

Passion for defining and solving problems

Listen, observe, and ask the right kinds of questions to gather insights that can be turned into actionable ideas

Deep knowledge of an array of user research methodologies

Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights

Adherence to KPI metric-driven goals and exhibit KPI metric-oriented thinking

Ability to expand on measurable outcomes

Ability to plan design experiments – i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users

Demonstrated skills developing use cases and scenarios, creating process flows, wireframes, and other UX deliverables

Experience managing communications with clients and stakeholders

Experience facilitating workshops with cross functional teams

Experience integrating user research into product designs and design practices

Excellent communication skills, including written, verbal, and presentation

Strong project management skills, including the ability to execute several projects concurrently

Experience with remote testing tools

If you are interested in learning more about the above opportunity, then please send through a copy of your CV to ( ). Be sure to check out