Senior Systems Administrator

Purpose

The purpose of this job is to proactively manage, maintain and enhance systems, in order to obtain optimal results and agreed service level.

Minimum requirements

• Relevant tertiary IT qualification will be advantageous,
• Relevant Virtualization, Backup or related qualifications,
• 5 years’ relevant experience in supporting and managing SAN storage,
• 5 years’ relevant experience in supporting and managing large scale backup environments,
• 5 years’ experience in supporting Virtualization technologies with specific emphasis on VMWare and have a solid understanding of the technology,
• 5 years’ experience in working with and supporting Microsoft technologies e.g. Server OS, Active Directory network environments etc.
• 5 years’ experience in managing IT Disaster Recovery services
• Demonstrate ability to communicate and engage with business partners, technical vendors and internal technical support counter parts.

Main duties

• Investigate and analyse feasibility of system requirements and develops system specifications.
• Undertake capacity planning in order to meet business requirements.
• Manages the day-to-day operations of the company''s hosting environment by monitoring system performance, configuration, maintenance procedures and escalations.
• Perform 2nd and 3rd level troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organisations.
• Reduce server infrastructure related risk and improve availability.
• Collect and analyse operational data (especially incident and change records) to identify emerging trends and log problem records to assist with problem resolution and increased server availability.
• Proactively analyse of the backup service in order to streamline and enhance the overall service recoverability.
• Plan and implement maintenance activities required for the various system platforms.
• Recommends the redesign and configuration of virtual hosting platforms where applicable.
• Identify methods, solutions, and provide project leadership and management in order to deliver a high level of service to the business units of the company.
• Implement and manage appropriate backup testing environment that can be used for monthly backup testing.
• In-depth troubleshooting of backup and restore failures.
• Management and testing of the disaster recovery application services.
• Achieve set turnaround times in line with the agreed service level management time lines (for infrastructure)
• Work with vendors to assist support activities.
• Review and improve existing management procedures to ensure operational reliability.
• Provide training to technical staff on how to use new software and hardware developed and/or acquired.  
• Create or administer training and awareness presentations or materials.
• Conduct project-based work for implementation of ICT services
• Compile, maintain and develop relevant documentation
• Report on System Performance and Capacity management on a monthly basis
• Research, evaluate and recommend new tools and technologies