Senior Support Engineer - Team Leader (HEC2153)

SUMMARY:
Senior Support Engineer - Team Leader (HEC2153)

POSITION INFO:

Senior Support Engineer - Team Leader (HEC2153)

Sandton

R 25 000 to R 28 000 pm (depending on skills, qualifications and experience)

QUALIFICATIONS:

• At least a Matriculation certificate.
• International MCSE or MCSA (on Windows Server 2012 R2 or later) a requirement.
• Windows Server 2016 / 2019 advantageous.
• A+, Server+, N+, Security+ or similar qualification an advantage.
• Additional certifications advantageous.

KNOWLEDGE AND EXPERIENCE:

• Minimum of 4 years’ experience in Senior role.
• Advanced Troubleshooting skills.
• Knowledge of backup solutions like Veeam, Altaro and similar applications (configuration, use and advanced troubleshooting).
• Experience with remote support applications (e.g. Team Viewer).
• Thorough understanding of Active Directory and Microsoft 365.
• Experience with server maintenance and health checks on Windows Server.
• Experience with logging and following up calls with external suppliers and service providers.
• Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
• Excellent knowledge of server hardware systems such as RAID.
• Excellent knowledge of Microsoft desktop operating systems and desktop software.
• Excellent working knowledge of all Microsoft Office applications e.g. Word and Excel.

• Advanced knowledge of server software and systems.
• Experience with configuring switches and wireless access points.
• Project deployment and implementation experience is advantageous.

THE MAIN RESPONSIBILITIES OF THE JOB ARE:

Respond to and resolve support calls remotely or at customer sites.

• Remote administration of servers and workstations.
• Mentoring and guiding the support team.
• Handle escalations.
• Raise security awareness.
• Advanced hardware installation and troubleshooting (desktop and server).
• Advanced troubleshooting on all IT related equipment.
• Compile desktop and server configuration documentation for client sites.
• Execute orders and follow up service and repairs with external suppliers.
• Identify possible sales opportunities during client visits.
• Install, configure and support all Microsoft operating systems.
• Install, configure and support Hyper-V.
• Install, configure and support Microsoft Office and other Microsoft application software (desktop and server).

To apply for this Position please forward your CV to --------Please upload your CV here-------- and use HEC2153 in the subject line.

NB! This job is now closed. You can apply for other jobs by uploading your CV.