Senior Sportsbook Call Centre Agent

We have an exciting job opportunity for a Senior Sportsbook Call Centre Agent to join a leading A leading gaming operator in Cape Town! This team is looking for a vibrant Senior Sportsbook Call Centre Agent who will provide quality telephone or e-mail service to customers with regards to online sports betting. Does this job seem perfect for you? Keep reading!

Your key job responsibilities as the Senior Sportsbook Call Centre Agent in Cape Town will include:

• Provide telephonic and e-mail service and support to customers who place on -line sports bets
• Provide advice to customers who place online sports bets
• Respond to technical and/or account related queries raised by customers
• Research required information by using available resources e.g. sport shows on television, to adequately respond to queries
• Liaise with other departments (e.g. trading; finance) to ensure customer queries are resolved
• Escalate complex queries to line manager
• Deliver prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
• Accurately on-board new customers by opening betting accounts
• Follow up on outstanding FICA documents to allow for successful on-boarding of customers, verify proof of payment received from customers and credits customers’ online accounts accordingly
• Processes deposits to customers’ online accounts

Requirements for this Senior Sportsbook Call Centre Agent job in Cape Town:

• Matric
• 3+ years’ experience working in call centres (essential)
• Minimum 2 years’ experience working in a sportsbook/ casino environment (preferred)
• Required to work shifts
• Customer service principles and practices
• Knowledge of the rules of a wide variety of sports
• Understanding of odds and betting
• Fully computer literate

If you meet the above requirements for this Senior Sportsbook Call Centre Agent job in Cape Town, we would like to hear from you! Please send your CV through today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.